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Infrastructure Engineer (Multi-Tenant Hosting Architecture)
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AI Summary
The role of IT Support Engineer involves providing end-user support, managing device lifecycle, and ensuring workplace technology runs securely and efficiently. Responsibilities include troubleshooting hardware/software issues, maintaining security compliance, and supporting cloud-native workplace architectures. Requires 8+ years in end-user computing, deep expertise in Microsoft Intune, Windows Autopilot, and macOS management, along with automation skills.
Key Responsibilities
Provide 1st and 2nd level end-user support for hardware/software issues across Windows/macOS
Manage device lifecycle (onboarding, maintenance, offboarding) using zero-touch provisioning tools
Ensure security/compliance adherence (ISO 27001/SOC 2, vulnerability mitigation, IAM standards)
Support workplace infrastructure (printers, video conferencing, Microsoft 365 tools)
Proactively monitor and resolve digital employee experience issues using Nexthink’s DEX platform
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Technical Skills Required
Benefits & Perks
Permanent contract with competitive compensation
Private health insurance (Sanitas) and daily meal vouchers (€11)
Hybrid work model with structured onboarding
Flexible hours and unlimited vacation (23 days + unlimited PTO)
Up to €25/month gym subscription
Flexible compensation for childcare/transportation
Reimbursement for English/Spanish classes (up to 50%)
Company-paid volunteer days (3)
Regular team/company events (Pizza Talks, Meetups, Christmas parties)
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Nice to Have
Experience with DEX/end-user experience monitoring tools
Exposure to Copilot or AI productivity rollouts
Relevant certifications (e.g., Microsoft Enterprise Administrator, Cybersecurity Architect)
Job Description
We are looking for an IT Support Specialist to help keep every Nexthinker’s devices, collaboration tools, and workplace technology running smoothly, securely, and with minimal friction.
Key Responsibilities
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