Vivant
Philippines
Level 1 Network & VoIP Support Engineer (Onsite)
- Ccna
- Dhcp
- DNS
- LAN
AI Summary
Key IT support role managing end-to-end tickets and service requests for customers. Responsible for initial assessment, first-time resolution/escalation, customer onboarding, migrations, and improving processes and automation. Requires 5+ years multi-faceted IT support, Azure infrastructure, Intune, Office 365, networking, and PowerShell scripting.
Key Highlights
Manage Tickets and Requests from customers including initial assessment and escalation per SLA
Azure infrastructure design, Intune device management, and Group Policy/ADMX expertise
Strong knowledge of Office 365 services, networking, routing & switching, and PowerShell scripting
Key Responsibilities
Manage Tickets and Requests: receive and record all customer calls, provide initial assessment, attempt first-time resolution and/or escalation
Monitor and escalate Tickets according to customer SLA and keep users informed on status and progress
Assist with customer onboarding projects and migrations
Aid customer retention and satisfaction
Help improve efficiency, processes, documentation, and automation
Looking to advance your IT & Network Engineering career with relocation support? Explore IT & Network Engineering Jobs with Relocation Packages that include comprehensive packages to help you move and settle in your new role.
Technical Skills Required
Benefits & Perks
Free relocation accommodation of up to 4 weeks
21 Days Paid Time Off annually plus 1 additional PTO per year of tenure (up to five years)
HMO coverage for employee + 1 free dependent on first day of employment
Relocation Salary Loan assistance
Tenure Incentive Program
Referral Bonus of up to Php20,000.00
Government mandated benefits
Discover our full range of relocation jobs with comprehensive support packages to help you relocate and settle in your new location.
Nice to Have
Deep Microsoft 365 troubleshooting
Networking + cloud combined knowledge
Strong documentation and client communication
Job Description
We will reach out to you via the email address provided in your resume should you qualify for the next steps of your application.
The IT Systems Engineer is a key part of the service framework providing end-to-end management of tickets and service requests reported by the customer.
Work Arrangement: Onsite in Technology Elite, Clark Pampanga
Work Shift: Friday - Monday (4x11) 7:00AM-6:00PM PHT
About the Job
KEY RESPONSIBILITIES:
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