Level 1 Network & VoIP Support Engineer (Onsite)

vivant • Philippines

Relocation

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AI Summary

Own end-to-end technical support for networking, VoIP, and managed connectivity services in a high-performance MSP/NOC environment. Troubleshoot complex issues, coordinate field technicians, and ensure 24/7 uptime for multi-location businesses. Requires 5+ years of hands-on experience in telecommunications support with strong TCP/IP, VoIP, and customer-facing communication skills.

Key Highlights

First-line technical support for VoIP, networking, and managed connectivity services with end-to-end ticket ownership

Hands-on troubleshooting in a real MSP/NOC environment with rotating shifts, weekends, and holidays

Onsite-only role in Angeles, Pampanga with relocation package and competitive compensation

Key Responsibilities

Act as the first point of contact for customer technical issues via phone, email, chat, and ticketing systems

Own, update, and resolve support tickets end-to-end for VoIP, networking, and connectivity issues while meeting SLAs

Troubleshoot VoIP call quality, registration, and audio problems, as well as WAN/LAN connectivity and ISP degradation

Monitor alerts, dashboards, and ticket queues, prioritizing outages and escalating to Level 2 or vendors as needed

Provision and configure UniFi networking equipment, VoIP users, extensions, call routing, and PBX systems

Coordinate field technicians for onsite installations, validate job completion, and ensure documentation accuracy

Follow SOPs, document troubleshooting steps, and participate in continuous learning and training

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Technical Skills Required

Networking (TCP/IP, DNS, DHCP, VLANs, NAT, WAN/LAN, PoE) VoIP (SIP, RTP) Technical Support (troubleshooting, escalation, SLA compliance)

Benefits & Perks

Monthly salary: PHP 35,000 - PHP 50,000

Relocation package available for qualified hires

On-site office in Angeles, Pampanga

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Nice to Have

MSP/NOC experience

UniFi networking experience

Cradlepoint LTE devices experience

Grandstream VoIP systems administration

Field Nation experience

Ticketing tools (ConnectWise, Halo, Zendesk, etc.)

Certifications (CompTIA Network+, CCNA, JNCIA)

Job Description

Vivant is a fast-growing U.S.-based Managed Services Provider (MSP) delivering enterprise-grade connectivity, networking, VoIP, and managed IT solutions to multi-location businesses across the United States.We operate in a high-performance, fast-paced environment where uptime, accountability, and customer experience matter.We are building a world-class Philippine support team and are looking for driven, technical, and customer-focused engineers who want real ownership and real growth.THIS IS AN ONSITE-ONLY ROLE IN PAMPANGA. NO REMOTE OR HYBRID WORK AVAILABLE.

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