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Senior IT Specialist (Networking Support)

Viz.ai • United States
Full Remote
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The Senior IT Specialist provides hands-on technical support for hardware, software, networking, and applications across a global, hybrid workforce. Responsibilities include troubleshooting IT issues, managing service tickets, handling onboarding/offboarding, and collaborating with cross-functional teams to ensure system security and performance. Requires 4-6 years of IT/SaaS experience with expertise in Windows/macOS, networking, and tools like Okta, Intune, and Jamf.

Key Responsibilities
Troubleshoot and resolve hardware, software, and network issues
Manage IT support tickets and escalate as needed
Handle employee onboarding/offboarding and user provisioning
Collaborate with cross-functional teams to ensure IT security and compliance
Administer identity and access management tools (Okta) and endpoint management tools (Intune, Jamf)
Technical Skills Required
Networking Windows/macOS Systems Identity & Access Management (Okta)
Benefits & Perks
Competitive cash compensation
Equity
Medical, dental, vision
401(k)
Generous vacation
Remote-first work environment
Nice to Have
Experience with cloud security best practices
Infrastructure as Code knowledge
Support for meeting room tech and AV systems

Job Description

About Viz.ai

Viz.ai is the leader in building and deploying AI-powered Care Pathways and helping doctors do their work. The Viz Platform is deployed in 2,000 hospitals across the United States and trusted by many of the leading life sciences companies.

The Role:

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