B

QA, UX & Support Analyst

brazilstrat • Brazil
Full Remote
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Test new releases of apps, websites, and device software. Report issues clearly and give structured feedback on usability. Help customer support with technical questions and add capacity when volumes are high.

Key Highlights
Test new releases of apps, websites and device software
Report issues clearly and give structured feedback on usability
Help customer support with technical questions
Key Responsibilities
Test new releases of apps, websites and device software on desktop and mobile
Test new hardware products and firmware updates hands-on, including the connection between device and app
Report issues clearly: steps to reproduce, expected vs actual result, device/OS/version, screenshots or screen recordings
Retest fixes and maintain test checklists for recurring user flows
Give structured feedback on usability, not only bugs
Help customer support with technical questions and add capacity when volumes are high
Technical Skills Required
Testing
Benefits & Perks
100% remote
flexible hours
Nice to Have
QA experience
interest in gaming, gadgets or new tech
experience with Notion, Jira, Linear or similar tools

Job Description

Brazilstrat is hiring: QA, UX & Support Analyst | Fully Remote | English Speaking

Brazilstrat connects top Brazilian remote talent with organizations abroad. We are selecting a QA, UX & Support Analyst for an international tech startup that makes advanced hardware and software consumer products: apps, websites, a web shop and connected devices.

The team ships new products, features and updates at a fast pace. Your job is to test every change that affects users, so problems are caught early and the user experience stays excellent. You will also help the customer support team, mainly with technical and software questions.

What you will do:

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