Outsource Accelerator
Philippines
New
Junior Helpdesk Engineer (Microsoft 365 & Windows Support)
- Active Directory
- AI
- Cloud
- Cybersecurity
AI Summary
Provide exceptional technical support and customer service to Action1 clients. Troubleshoot and resolve customer issues, collaborate with engineering and product teams, and maintain support knowledge and processes. Requires strong Windows expertise, PowerShell familiarity, cross-platform proficiency, and advanced English communication skills.
Key Highlights
Provide timely technical support and resolve customer issues across communication channels
Collaborate with engineering and product teams on complex challenges and improvements
Maintain an internal knowledge base and refine support processes
Requires Windows expertise, PowerShell familiarity, and cross-platform proficiency
Advanced English proficiency (C1-C2) is required
Key Responsibilities
Provide timely, efficient technical support with prompt responses to customer inquiries
Troubleshoot and resolve customer issues via phone and other communication channels
Follow up with customers post-troubleshooting to ensure full product functionality
Collaborate with the engineering team to address complex technical challenges
Work closely with the product team, incorporating customer feedback into product improvements
Build and maintain an internal knowledge base with useful guides and solutions
Continuously refine and enhance the customer support process for better efficiency
Reproduce customer-reported issues and elevate confirmed problems to the appropriate teams
Participate in customer meetings when needed to troubleshoot and resolve issues directly
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Technical Skills Required
Benefits & Perks
Engaging challenges and opportunities to solve real-world problems
Continuous professional growth and learning with cutting-edge technologies
A stable income, flexible working hours, and opportunities for advancement
A supportive and collaborative team of skilled professionals
A remote-first culture, offering flexibility and work-life balance
Browse our curated collection of remote jobs across all categories and industries, featuring positions from top companies worldwide.
Nice to Have
Experience with patch management solutions
Ability to analyze and interpret logs and event data
Knowledge of Windows Group Policy configuration and management
Familiarity with Windows servers and server management
A basic understanding of the Windows Security model and related protocols
Additional languages would be a plus, particularly Spanish and French
Job Description
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