Action1
Philippines
Technical Support Engineer (Tier I)
- Cloud
- Cloud Native
- Cybersecurity
- Group Policy
O
Junior Helpdesk Engineer (Microsoft 365 & Windows Support)
Full Remote
AI Summary
Support UK clients remotely as a Junior Helpdesk Engineer, providing first-line technical assistance for Windows, Microsoft 365, and Apple devices. Troubleshoot desktop, network, and user account issues while maintaining documentation and collaborating with senior engineers. Quick learner required for varied IT environments with a focus on uptime and customer service.
Key Highlights
Fully remote role supporting UK-based clients during UK business hours (8:30 AM–5:30 PM)
First-line technical support for Windows 10/11, Microsoft 365, Active Directory, and Apple devices
Independent problem-solving with escalation to senior engineers for complex issues
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Key Responsibilities
Provide first-line technical support via phone, email, and remote tools for Windows, Microsoft 365, and Apple devices
Diagnose and resolve user account issues (password resets, permissions, group memberships) in Active Directory
Troubleshoot malware, antivirus, and endpoint security incidents while maintaining system uptime
Perform basic network troubleshooting (Wi-Fi, DNS, IP configuration, printer networking) and hardware diagnostics
Escalate complex issues to senior engineers while documenting troubleshooting steps and resolutions
Maintain accurate support records and communicate progress to end users
Technical Skills Required
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Benefits & Perks
Fully remote work with UK client support
Custom AI helpdesk and GoTo Technologies for remote access
Flexible working hours (8:30 AM–5:30 PM UK, with lunch break)
Job Description
We are looking for a Junior helpdesk engineer. The person applying for this role should be a team player but also be able to work on their own initiative. Our working hours are with an hour lunch break; our client's environment and up-time being of critical importance. The technologies we use and support are varied, and thus we are looking for a person that can absorb information and learn new things quickly.The successful candidate will have knowledge and skills in some of the following areas:Technical Skills
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