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Hands-on Customer Success / Deployment Engineer supporting deployment and implementation of enterprise technology solutions across customer environments in the UAE and wider GCC region. Engage directly with clients, gather technical requirements, support solution design, and lead deployments from implementation through successful handover. Requires 5+ years in a customer-facing technical role with strong Kubernetes and monitoring/observability experience.

Key Highlights
Customer-facing deployment and implementation role across UAE and GCC
5+ years in deployment/implementation/SRE or similar role
Strong hands-on Kubernetes and monitoring/observability experience
On-site visits, travel within UAE required
Visa sponsorship and relocation assistance offered
Key Responsibilities
Engage directly with customers to understand technical and operational requirements
Conduct on-site visits to support implementation, deployment, configuration, and go-live activities
Act as the bridge between customers and engineering teams, translating requirements into deployment plans
Deploy, configure, test, and troubleshoot software solutions within customer environments
Provide post-deployment support and guidance for successful adoption
Coordinate with regional and international technical teams to resolve complex issues
Produce deployment documentation, implementation plans, and technical reports
Support proof-of-concept activities and technical demonstrations
Maintain strong customer relationships throughout the deployment lifecycle
Technical Skills Required
Kubernetes Monitoring and observability platforms
Benefits & Perks
Competitive salary package
Visa sponsorship
Medical insurance
Family sponsorship support
Relocation assistance
Nice to Have
Experience deploying solutions within on-premise environments
Experience working in air-gapped or highly secure environments
Knowledge of PostgreSQL, Oracle, or SQL-based databases
Exposure to cybersecurity technologies or security-focused environments
Knowledge of Linux systems and cloud-native technologies

Job Description

About The Role

We are seeking a hands-on Customer Success / Deployment Engineer to support the deployment and implementation of enterprise technology solutions across customer environments in the UAE and wider GCC region.

This is a customer-facing position requiring an individual who can engage directly with clients, gather technical requirements, support solution design discussions, and lead deployments from implementation through to successful handover. The successful candidate will work closely with remote engineering teams and act as the primary technical contact for local customers.

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