Talenthop
United States
Senior Linux Systems Administrator (Fully Remote)
- Ansible
- AWS
- Bash
- Cloud
AI Summary
L2 Support Engineer resolving elevated technical issues for IT endpoint management, primarily serving the Japan region. Reviews tickets, reproduces issues, validates configurations, escalates unresolved problems, and collaborates across internal teams. Requires an Associate's degree or equivalent, fluency in Japanese and English, 2 years of customer support experience, and Windows troubleshooting skills.
Key Highlights
Fully remote L2 support role focused on IT endpoint management
Primarily serves the Japan region
Requires fluency in Japanese and English
Base salary range is $75,000 to $85,000 per year for listed US states
Includes medical, dental, vision, 401(k), life insurance, and paid time off
Key Responsibilities
Review support tickets and previous troubleshooting efforts
Prioritize and manage troubleshooting workflow
Verify configurations and policies applied by Level 1 support
Reproduce technical issues and collect supporting data
Confirm integration setups and gather information for bug escalations
Identify solutions or workarounds for known issues and communicate to customers
Escalate unresolved or new issues with detailed documentation
Adhere to a fixed schedule including rotating on-call duties
Provide prompt follow-up on support tickets and calls
Work effectively with limited supervision
Collaborate with Engineering, Customer Success, QA, and Product Management to resolve issues and improve products
Deliver product and technology training to internal teams and partners
Share knowledge and contribute to knowledge base content
Perform other duties as required
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Technical Skills Required
Benefits & Perks
Medical insurance
Dental insurance
Vision insurance
401(k) plan
Life insurance coverage
Paid time off
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Nice to Have
Knowledge of MacOS and Linux
Experience with Zendesk
Experience with RMM software
Job Description
This is a Fully Remote Job
About Our Client:
The organization operates in the IT operations industry, addressing the challenges of managing and securing endpoints across diverse environments. It offers a unified IT operations platform that integrates endpoint management, autonomous patching, backup, and remote access within a single console. This approach enhances operational efficiency, resilience, and cost management for nearly 40,000 customers across more than 140 countries. The organization is committed to customer success, maintaining a high customer satisfaction rating.
About the Opportunity:
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