Talenthop
Japan
L2 Support Engineer (Japan Region) - Fully Remote
Networking Full-time Associate 18h ago
- Linux
- Virtualization
AI Summary
The L2 Support Engineer provides advanced troubleshooting for IT endpoint management issues, primarily serving the Japan region. Responsibilities include resolving complex technical problems, validating solutions, and collaborating with multiple teams to maintain high service quality. Requires fluency in Japanese and English, 2+ years of customer support experience, and proficiency in Windows troubleshooting.
Key Highlights
Fully remote role with focus on Japan region support
Advanced troubleshooting for IT endpoint management issues
Collaboration with multiple teams (Engineering, Customer Success, QA, Product Management)
Key Responsibilities
Resolving elevated technical issues related to IT endpoint management
Validating and escalating complex problems with detailed documentation
Collaborating with internal teams to improve products and resolve issues
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Technical Skills Required
Benefits & Perks
Medical insurance
Dental insurance
Vision insurance
401(k) plan
Life insurance coverage
Paid time off
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Nice to Have
Experience with RMM software
Familiarity with MacOS and Linux
Experience with Zendesk
Job Description
This is a Fully Remote Job
About Our Client:
The organization operates in the IT operations industry, addressing the challenges of managing and securing endpoints across diverse environments. It offers a unified IT operations platform that integrates endpoint management, autonomous patching, backup, and remote access within a single console. This approach enhances operational efficiency, resilience, and cost management for nearly 40,000 customers across more than 140 countries. The organization is committed to customer success, maintaining a high customer satisfaction rating.
About the Opportunity:
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