Talenthop
Japan
L2 Support Engineer (Japan Region) - Fully Remote
Networking Full-time Associate 1d ago
- Linux
- Virtualization
AI Summary
The L2 Support Engineer provides advanced troubleshooting for IT endpoint management issues, escalates complex problems, and collaborates with internal teams to resolve technical challenges. Requires fluency in Japanese and English, 2+ years of support experience, and proficiency in Windows troubleshooting. Focuses on maintaining high service quality for customers in the Japan region.
Key Highlights
Fully remote role focused on Japan region
Advanced troubleshooting for IT endpoint management issues
Collaboration with multiple internal teams (Engineering, Customer Success, QA, Product Management)
Key Responsibilities
Advanced troubleshooting for IT endpoint management issues
Escalating unresolved technical issues with detailed documentation
Collaborating with internal teams to resolve complex issues and improve products
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Technical Skills Required
Benefits & Perks
Medical insurance
Dental insurance
Vision insurance
401(k) plan
Life insurance coverage
Paid time off
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Nice to Have
Knowledge of MacOS and Linux
Experience with RMM software
Experience with virtualization platforms
Job Description
This is a Fully Remote Job
About Our Client:
The organization operates in the IT operations industry, addressing the challenges of managing and securing endpoints across diverse environments. It offers a unified IT operations platform that integrates endpoint management, autonomous patching, backup, and remote access within a single console. This approach enhances operational efficiency, resilience, and cost management for nearly 40,000 customers across more than 140 countries. The organization is committed to customer success, maintaining a high customer satisfaction rating.
About the Opportunity:
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