Coalition, Inc.
United States
Director of Information Technology Operations
Networking Full-time Director 3h ago
- Cissp
- Cloud
- Cybersecurity
- Itil
AI Summary
Deliver Tier 1 and Tier 2 IT support to employees worldwide across macOS, Windows, Microsoft 365, and collaboration tools. Manage identity, SaaS, endpoint, and asset lifecycle processes while developing automation and documentation. Requires 3+ years of IT support experience with Microsoft 365, identity/access management, endpoint management, and basic scripting skills.
Key Highlights
Tier 1 and Tier 2 IT support for global employees
Identity, SaaS, endpoint, and asset lifecycle administration
Automation and documentation to improve efficiency
3+ years of IT support experience required
Remote-first work environment
Key Responsibilities
Provide Tier 1 and Tier 2 IT support via tickets, chat, email, and remote sessions
Support macOS, Windows 11, Microsoft 365, Teams, Slack, and Zoom environments
Manage user lifecycle processes including onboarding, offboarding, access requests, and role changes
Administer and troubleshoot identity systems such as Okta, Entra ID, SSO, and MFA
Support and manage SaaS applications including Microsoft 365, Slack, Zoom, 1Password, GitHub, Claude Enterprise, and Workato
Deploy, configure, and maintain endpoints using Intune, Iru, and CrowdStrike
Maintain accurate asset inventory and manage device lifecycles
Support AI technologies, including Microsoft Copilot and Claude, promoting responsible use
Develop scripts and automations to reduce manual tasks and improve efficiency
Create and maintain documentation, knowledge articles, and standard operating procedures
Provide occasional support for Zoom Rooms, Teams meetings, executive users, and company events
Interested in remote work opportunities in IT & Network Engineering? Discover IT & Network Engineering Remote Jobs featuring exclusive positions from top companies that offer flexible work arrangements.
Technical Skills Required
Benefits & Perks
Health insurance coverage
Life and disability insurance
401(k) employer matching program
Paid holidays, parental leave, and paid time off
Quarterly self-care days
Browse our curated collection of remote jobs across all categories and industries, featuring positions from top companies worldwide.
Nice to Have
Interest in AI technologies such as Microsoft Copilot and Claude
Job Description
About Our Client
The organization operates in the technology sector, focusing on enhancing growth, retention, and efficiency for companies and teams. It addresses challenges related to maximizing potential through industry-leading technology solutions, supporting a diverse and global workforce committed to collaboration, curiosity, integrity, ownership, and inclusion.
About the Opportunity
Want the full job description?
Read the complete details on LinkedIn, the original posting.
Continue on LinkedIn
This is a short excerpt. All rights to the full description belong to its original publisher.
Keep exploring
Similar Jobs
Explore other opportunities that match your interests
Infura Ltd
United States
Vice President of Products
Networking Full-time Executive 6d ago
- Blockchain
- Saas
Fintech Kb
United States
Vice President of Product Management
Networking Full-time Executive 1w ago
- Blockchain
- Saas
Remote Work Guides
Practical guides for finding and thriving in remote roles.
How to Get a Remote Job with No Experience
Getting a remote job with no experience is possible if the job seeker knows where to look and how to present their skills. Entry‑l...
Read Article
Do Remote Jobs Provide Equipment?
You might be wondering if your new employer will pay for your home office setup or if you’ll have to cover the costs yourself. The...
Read Article
What Are the Highest-Paying Remote Jobs?
If you’re looking for a career that offers a great income and the ability to work from anywhere, you’re not the only one. The job...
Read Article
Which Companies Offer Remote Jobs?
Advances in technology have made remote jobs more popular than before. Many companies now allow employees to work from home either...
Read ArticleSubscribe to our newsletter
New visa sponsorship, relocation and remote tech jobs, delivered to your inbox.