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Director of Information Technology Operations

Coalition, Inc. • United States
Remote
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AI Summary

Director of IT Operations leading and optimizing IT services across a distributed environment. Oversees infrastructure, availability, incident management, vendor relationships, and operational standards. Requires IT operations and ITSM leadership, distributed team management, and stakeholder communication.

Key Highlights
Leads and optimizes IT operations and services in a distributed environment.
Oversees infrastructure performance, system availability, incident management, and operational security.
Manages IT support teams, vendors, and cross-functional projects.
Drives continuous improvement, operational standards, and service quality metrics.
Handles strategic planning, risk management, and budget oversight.

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Key Responsibilities
Leading and optimizing the organization’s IT operations and services.
Overseeing day-to-day IT service delivery, including infrastructure performance, system availability, incident management, and operational security.
Collaborating with cross-functional teams to align IT capabilities with business objectives.
Defining operational standards and ensuring compliance with relevant policies and regulations.
Managing IT support teams and driving continuous improvement in processes and tools.
Overseeing vendor and partner relationships.
Establishing metrics to measure service quality and efficiency.
Strategic planning for technology roadmaps, risk management, and budget oversight.
Technical Skills Required
IT Operations IT Service Management IT Management

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Nice to Have
Experience with cybersecurity, cloud infrastructure, and modern monitoring and automation tools.
Advanced degree or relevant certifications (e.g., ITIL, COBIT, CISSP, PMP).

Job Description

Company Description Coalition is the world’s first Active Insurance provider, focused on helping organizations prevent and manage digital risk before it disrupts their business. By combining comprehensive cyber insurance coverage with advanced cybersecurity tools, Coalition supports businesses in mitigating potential cyber attacks. Through its cyber risk management platform, Coalition Control, the company delivers automated cyber alerts, expert guidance, and third‑party risk management across global markets. Coalition also offers Wirespeed Managed Detection & Response, a 24/7 automated MDR solution that rapidly identifies and blocks threats. The company partners with leading insurers worldwide and provides Active Insurance products across the US, Canada, Australia, Germany, France, Sweden, Denmark, and the UK, supported by its own carrier, Coalition Insurance Company.

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Job Overview
Posted Nov 01, 2026
Employment Full-time
Experience Director
Location United States
Category Networking
Company Coalition, Inc.
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