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Customer Support Operations Program Manager (Reality Labs & External Partnerships)
Remote
AI Summary
Lead end-to-end customer support readiness programs for Reality Labs products and external partnerships, ensuring seamless launches and operational excellence. Oversee cross-functional coordination, project planning, risk mitigation, and KPI tracking while optimizing support processes. Drive continuous improvement through post-launch performance analysis and stakeholder collaboration.
Key Highlights
Lead cross-functional customer support readiness programs for Reality Labs product launches and external partnerships
Develop project plans, risk mitigation strategies, and operational KPIs for successful execution
Coordinate with Customer Support, Product Management, Engineering, Sales, and external partners
Key Responsibilities
Lead end-to-end customer support readiness programs for new Reality Labs products and external partnership launches
Coordinate launch activities across Customer Support, Product Management, Engineering, Sales, and external partners
Develop project plans, launch trackers, timelines, risk mitigation strategies, and operational KPIs to ensure successful execution
Work directly with external partners to negotiate support plans, establish service expectations, and prepare customer support operations
Identify operational gaps, resolve launch blockers, and improve support processes before and after product introductions
Monitor post-launch performance, analyze operational metrics, and implement continuous improvements for future launches
Interested in remote work opportunities in Product Management? Discover Product Management Remote Jobs featuring exclusive positions from top companies that offer flexible work arrangements.
Technical Skills Required
Benefits & Perks
Comprehensive medical benefits
401(k) Retirement plan
$63,000 - $83,000 annual compensation
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Nice to Have
Consumer Electronics / Reality Labs Experience
PMP or Equivalent Project Management Certification
Data Analysis Tools & Methodologies
Job Description
Customer Support Operations Program ManagerRemote12 months$63 - $83US Citizen, GC Holders or Authorized to Work in the U.S.
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