Community Manager (Onsite, Lisbon)

air apps • Switzerland

Relocation

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AI Summary

Lead the growth and engagement of Air Apps' global user community by managing forums, social media, and events. Foster brand loyalty, resolve conflicts, and collaborate cross-functionally to enhance user experience. Requires 3+ years in community management, strong communication, and a passion for building inclusive digital communities.

Key Highlights

Build and grow user communities across forums, social media, and discussion platforms

Organize and promote community events, webinars, and Q&A sessions

Collaborate with marketing, product, and support teams to ensure seamless user experience

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Key Responsibilities

Develop and execute community engagement strategies to grow and support user communities

Manage and moderate forums, social media groups, and user discussion platforms

Engage with users by responding to questions, moderating discussions, and fostering positive interactions

Organize and promote community events, webinars, and Q&A sessions

Collaborate with marketing, product, and support teams to ensure seamless user experience

Monitor and analyze community engagement metrics to optimize strategies

Identify and activate brand advocates, ambassadors, and superusers

Stay updated with community management trends, tools, and best practices

Develop and maintain community guidelines and policies to ensure a safe and welcoming space

Address user concerns and escalate issues to the appropriate teams when necessary

Technical Skills Required

Community Management Social Media Management Conflict Mediation

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Benefits & Perks

Apple hardware ecosystem for work

Annual Bonus

Top-tier Health and Life Insurance

Transportation Budget

Coverflex benefits package (meal allowances, well-being)

Childcare support

Air Conference (team collaboration event)

Pension Fund

Urban Sports Club membership

100% free meals at the office

Diversity & Inclusion initiatives

Job Description

About Air Apps

At Air Apps, we believe in thinking bigger—and moving faster. We’re a family-founded company on a mission to create the world’s first AI-powered Personal & Entrepreneurial Resource Planner (PRP), and we need your passion and ambition to help us change how people plan, work, and live. Born in Lisbon, Portugal in 2018—and now with offices in both Lisbon and San Francisco—we’ve remained self-funded while reaching over 100 million downloads worldwide.

Our long-term focus drives us to challenge the status quo every day, pushing the boundaries of AI-driven solutions that truly make a difference. Here, you’ll be a creative force, shaping products that empower people across the globe.

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