Senior Manager – Product Operations (Bilingual FR/ENG)

beacon power services • Western Africa

Remote

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AI Summary

Lead end-to-end client onboarding, platform enablement, and operational coordination for a grid management software company in Africa. Act as the primary escalation point and strategic partner to clients, translating feedback into product improvements. Requires fluency in French, strong product operations experience, and the ability to manage cross-functional teams in a remote environment.

Key Highlights

Bilingual (French/English) Senior Manager role focused on Product Operations and client success.

Remote position with frequent travel to Nigeria and other African regions.

Responsible for building onboarding frameworks, managing operational budgets, and leading team development.

Key Responsibilities

Lead end-to-end client onboarding strategy by coordinating setup, identifying key stakeholders, and delivering structured platform training.

Act as a senior operational lead and primary escalation point for clients using the platform.

Establish structured systems to capture, analyze, and prioritize client feedback and operational insights related to platform usage.

Define and own the annual operating plan for the function, including workforce and financial planning.

Build, scale, and structure teams to support long-term capability development.

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Technical Skills Required

Product Operations Client Onboarding Operational Coordination

Benefits & Perks

Remote work arrangement

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Nice to Have

Experience in a B2B technology, SaaS, or energy technology environment

Familiarity with grid management systems, utility software platforms, or energy sector technologies

Job Description

Role Snapshot Africa OPS – Operations Director – Product OperationsRemote role with frequent travels to NigeriaOur MissionWe are a technology company that provides electrical grid management software and related network analytics solutions for utilities across Africa. Beacon Power Services was founded with a bold mission to expand access to reliable electricity for over 400 million people living in Africa's cities and a vision to lead Africa's power sector through data and innovation.How You'll Make an ImpactWe are looking for a client-facing and operationally driven

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