Senior Product Manager, Retention & Growth

Chargebee • India

Remote

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AI Summary

Lead product strategy and execution for Chargebee's retention solution, focusing on increasing merchant adoption and Net Revenue Retention. Design and implement rigorous experimentation frameworks and AI-native features using Model Context Protocol (MCP) tooling. Requires 5+ years of B2B SaaS product management experience with a strong focus on data-driven experimentation and AI-assisted development.

Key Highlights

Full portfolio ownership of post-sales workflows and retention solutions.

Utilize AI-native capabilities and Model Context Protocol (MCP) for product development.

Design rigorous experimentation frameworks to optimize subscriber retention and NRR.

Key Responsibilities

Drive the product strategy and execution for the retention solution, focusing on increasing merchant adoption and session volume.

Develop and scale flexible end-user experiences supported by Model Context Protocol (MCP) tooling and AI-native administrative capabilities.

Design and implement rigorous experimentation frameworks to optimize subscriber retention and increase Net Revenue Retention (NRR).

Collaborate with the workflow optimization team to integrate retention solutions into broader subscriber journeys.

Translate complex merchant requirements into high-fidelity prototypes and technical specifications using AI-assisted development tools.

Partner with cross-functional stakeholders to expand the solution's reach to both billing and non-billing merchants.

Analyze product adoption metrics and merchant outcomes to continuously refine the roadmap.

Contribute to the growth team culture in Bengaluru by mentoring peers and driving strategic alignment.

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Technical Skills Required

Product Management A/B Testing Model Context Protocol (MCP)

Benefits & Perks

Globally local team environment

Culture of curiosity

Customer-centric mission

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Nice to Have

Experience in the subscription management or fintech industry

Familiarity with prompt engineering and fine-tuning AI models

Advanced knowledge of SQL and data visualization tools

Prior experience working in a globally distributed team environment

Certification in agile methodologies or advanced product management frameworks

Job Description

About Chargebee:

Chargebee is a subscription billing and revenue management platform powering some of the fastest-growing brands around the world today, including Calendly, Hopin, Pret-a-Manger, Freshworks, Okta, Study.com, and others. Thousands of SaaS and subscription-first businesses process over billions of dollars in revenue every year through the Chargebee platform.

Headquartered in San Francisco, USA, our 500+ team members work remotely throughout the world, including India, the Netherlands, Paris, Spain, Australia, and the USA.

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