Senior Application Operations Engineer

social security scotland • United Kingdom

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AI Summary

Support and improve a portfolio of enterprise applications critical to the delivery of benefits and services in Scotland. Lead incident and problem resolution, acting as a technical subject matter expert to ensure systems remain secure, reliable, and resilient. Requires demonstrable experience in configuring, supporting, and maintaining applications within a complex enterprise environment.

Key Highlights

Role is aligned to the Government Digital and Data (GDD) profession and attracts a £3,000 annual pay supplement.

Hybrid working model with a minimum of 2 days per week in either Glasgow or Dundee offices.

Candidates must complete Baseline Personnel Security Standard (BPSS) checks before appointment.

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Key Responsibilities

Manage application services and components to ensure they meet business requirements, service levels, and performance targets.

Assess, document, and implement change requests, evaluating impacts and ensuring effective change management.

Diagnose, prioritise, and resolve incidents, taking ownership through to resolution, mitigation, or handover.

Investigate recurring issues, monitor trends, and implement preventative measures to reduce future incidents.

Monitor, optimise, and forecast application performance, capacity, and resource requirements.

Install, configure, maintain, and reconfigure application platforms and related technologies.

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Technical Skills Required

Application Operations Incident Management Root Cause Analysis

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Benefits & Perks

£3,000 annual GDD pay supplement

Flexible working options

Hybrid working style

Job Description

Social Security Scotland is looking for a Senior Application Operations Engineer to join our Digital Services Branch. In this role, you will support and improve a portfolio of enterprise applications that are critical to the delivery of benefits and services to the people of Scotland.

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