German-Speaking CX Platform Support Engineer (Entry Level) – Genesys & Sprinklr

ist networks • Egypt

Relocation

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AI Summary

Join IST Networks’ CX Academy as a German-speaking entry-level engineer to configure, support, and troubleshoot cloud contact center platforms (Genesys Cloud CX, Sprinklr) for German-speaking clients. Work on live projects, provide technical support, and document requirements while earning certifications and mentorship. Hybrid role in Egypt with potential relocation to Germany/Austria/Switzerland.

Key Highlights

German-speaking fresh graduates or early-career tech professionals with advanced German (C1+) and professional English

Hands-on support for Genesys Cloud CX and Sprinklr platforms in live client environments (Germany, Austria, Switzerland)

On-call rotations, troubleshooting, and client-facing requirements gathering with mentorship from senior engineers

Key Responsibilities

Configure and set up contact center platform components (call routing, IVR flows, queues, users, and channels)

Provide first- and second-level technical support to clients in Germany, Austria, and Switzerland, including on-call shifts

Troubleshoot voice, chat, and configuration issues while collaborating with vendor support teams

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Technical Skills Required

Contact Center Platforms (Genesys Cloud CX, Sprinklr) VoIP/SIP Networking Fundamentals

Benefits & Perks

Official Genesys and Sprinklr certifications

Pathway to relocate to Germany, Austria, or Switzerland based on performance

Competitive salary

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Nice to Have

Study/work/internship in a German-speaking country or German certificate (Goethe/TestDaF)

CCNA certification or cloud fundamentals certification

Hands-on exposure to Genesys or Sprinklr platforms or basic scripting knowledge

Job Description

Sprichst du Deutsch? Start your tech career with IST Networks, part of TP Infinity.

IST Networks, part of TP Infinity (the Teleperformance group, operating in 100+ countries), is a customer experience (CX) technology company founded in 2002. We design, implement and run contact center, CRM and AI-driven CX solutions for enterprise clients across the Middle East, Africa and Europe, with partners such as Genesys, Cisco, Sprinklr and Salesforce.

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