IT Support Specialist (Global)

CommandLink • Metro Manila

Remote

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AI Summary

Support globally distributed teams as the primary IT troubleshooting and helpdesk resource, managing device setup, Microsoft Intune, and Pulseway for proactive system management across MacOS and Windows environments. Requires 3+ years of IT support experience with hands-on expertise in hardware, software, and networking troubleshooting, strong remote collaboration skills, and alignment with U.S. business hours.

Key Highlights

Global IT support role with U.S. time zone alignment

Proactive system management using Microsoft Intune and Pulseway

Cross-platform troubleshooting for MacOS and Windows environments

Key Responsibilities

Provide day-to-day IT support, including general troubleshooting and helpdesk resolution for global employees

Set up, configure, and ensure security/compliance for new employee laptops across MacOS and Windows environments

Administer and monitor Microsoft Intune for device and application management

Troubleshoot and resolve software, hardware, and network issues efficiently across platforms

Document issues, resolutions, and best practices to enhance IT support processes

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Technical Skills Required

Microsoft Intune Troubleshooting (Hardware, Software, Networking) Remote Monitoring/Management Tools

Benefits & Perks

Room to grow at a high-growth company

Flexible time off

Fun events at cool locations

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Nice to Have

Experience supporting SaaS environments (e.g., Microsoft 365, Google Workspace)

Familiarity with onboarding/offboarding processes in distributed teams

Job Description

Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In recognition for our unprecedented innovation and dedication, Command|Link was recognized as the SD-WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, NaaS Product of the Year, Supplier of the Year, and the AT&T Strategic Growth Partner. Command|Link has built the only IT platform for scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime and improve the bottom line.

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