Solution Support Engineer (24/7 On-Call) - The Hague, Netherlands

GBT Solutions, Lda • Portugal

Relocation

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AI Summary

Join GBT Solutions as a Solution Support Engineer to provide 24/7 Level 2 IT support for mission-critical environments. You’ll troubleshoot complex software/hardware issues, maintain systems, and collaborate with global teams to ensure high-performance solutions. Requires ITIL certification, cloud experience, and strong technical documentation skills.

Key Highlights

24/7 on-call rotation for Level 2 IT support with strict SLAs and KPIs

Hands-on troubleshooting for software, hardware, performance, and integrations

Collaboration with international teams and stakeholders in a mission-critical environment

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Key Responsibilities

Provide 24/7 Level 2 IT support, resolving incidents and service requests within SLAs and KPIs

Investigate and resolve software, hardware, performance, and integration issues via debugging and log analysis

Perform daily operational activities including application maintenance, configuration, and system monitoring

Support service improvements, engineering changes, testing, and implementation activities

Contribute to solution architecture discussions, technical documentation, and design decisions

Gather and document business/technical requirements while supporting change management processes

Coordinate activities across technical teams, stakeholders, and service providers

Assist with releases, deployments, network configurations, and compliance with security standards

Technical Skills Required

Cloud Platforms (AWS, Microsoft Azure, or Google Cloud Platform) ITIL Framework Root-Cause Analysis & Debugging

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Benefits & Perks

Relocation to The Hague, Netherlands

24/7 on-call support with compensation

Equal opportunity and inclusive work environment

Job Description

Want to Make Waves in Tech? GBT Solutions Is the Place to Be! 🐝

About us: GBT Solutions is a Portuguese technology company founded in 2018, part of the HFA Group, which was established in 1995. With a focus on delivering cutting-edge solutions across various industries, we foster a diverse and inclusive work environment and take pride in our commitment to excellence and innovation.

Position: Solution Support Engineer (Relocation to the Netherlands)

Location: The Hague, Netherlands

Environment: Operational support environment with participation in a 24/7 on-call rotation

About the Opportunity

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