IT Support Specialist

homeprotect home insurance • United Kingdom

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AI Summary

Provide first and second-line IT support, managing user accounts, hardware, and software across the organization. Administer Microsoft 365, Intune, and Citrix environments while handling joiner, mover, and leaver processes. Requires proficiency in Windows, Entra ID, and network troubleshooting with a focus on user experience and security.

Key Highlights

Act as the first point of contact for Workplace Technology issues, providing 1st and 2nd-line resolution.

Manage the identity lifecycle and user accounts across Entra ID, Microsoft 365, and SaaS applications like Salesforce.

Administer endpoint management via Microsoft Intune and virtual desktops via Citrix (CVAD/DaaS).

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Key Responsibilities

Act as the initial point of contact for Workplace Technology issues, providing timely 1st- and 2nd-line resolution.

Manage the identity lifecycle, including creating, modifying, and deactivating user accounts across Entra ID and connected systems.

Own the joiner, mover, and leaver lifecycle, provisioning access and equipment for new starters and handling departures.

Perform regular maintenance, updates, and repairs on laptops, desktops, and other user-related hardware.

Assist users with software installation, upgrades, and troubleshooting.

Administer user access across core SaaS and operational applications, including Salesforce and the claims platform.

Manage the modern endpoint estate through Microsoft Intune, including device enrolment and application deployment.

Administer and support the Citrix virtual desktop environment, including session hosts and profile management.

Administer the Microsoft 365 tenant, including Exchange Online, Teams, SharePoint, and OneDrive.

Help users with network connectivity issues, including Wi-Fi, VPN, and LAN configurations.

Maintain accurate records, documentation, and inventories related to hardware, software, and user access.

Technical Skills Required

Microsoft 365 Microsoft Intune Entra ID

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Benefits & Perks

Private healthcare through BUPA

Annual discretionary bonus scheme up to 30% of base pay

25 days' annual leave plus bank holidays

Pension with Aegon

Discount on Homeprotect home insurance

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Nice to Have

Scripting ability (e.g. PowerShell) to automate routine administration at scale

Job Description

We founded Homeprotect on a simple principle - to provide protection to people underserved by the home insurance industry. Since 2002, we've been combining smart technology with real human expertise to protect hundreds of thousands of unique homes across the UK, and we're just getting started.If you're someone who loves solving interesting problems, taking ownership and working with a team that aims high, speaks up and lifts each other, Homeprotect is a place where you can do meaningful work, grow your career and make a real difference for our customers.

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