Service Desk Engineer (IT Support Specialist) - Microsoft 365 & Networking
Join Orion Technology Services as a Service Desk Engineer to deliver high-quality IT support, resolve technical issues, and ensure seamless operations for enterprise clients. You will provide Level 1/2 technical support for hardware, software, networking, and Microsoft 365 environments while maintaining SLAs and customer satisfaction. Requires hands-on IT support experience, Windows/AD knowledge, and strong troubleshooting skills.
Key Highlights
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Key Responsibilities
Technical Skills Required
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Job Description
Role Overview
We are hiring proactive and customer-focused Service Desk Engineers to deliver high-quality technical support and ensure smooth IT operations for our clients. You will play a key role in incident resolution and user experience.
Key Responsibilities
- Provide Level 1 / Level 2 technical support.
- Troubleshoot hardware, software, network, and access issues.
- Manage incidents, requests, and escalations via ticketing systems.
- Support Microsoft 365, Active Directory, endpoints, and collaboration tools.
- Maintain documentation and knowledge base.
- Ensure SLA compliance and customer satisfaction.
Required Skills & Experience
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