K

Lead POS & Payment Systems Technician

United States
Visa Sponsorship Relocation
This Job is No Longer Active This position is no longer accepting applications
AI Summary

Lead POS & Payment Systems Technician to oversee technical support operations for retail clients, including Beauty Supply stores and specialty retailers. Responsible for supervising the technical team, performing high-level installations, troubleshooting complex POS and payment systems, and optimizing service workflows. Requires 5+ years of experience in POS or IT support, expert knowledge of payment processing, and bilingual proficiency in English and Korean.

Key Highlights
Supervise and mentor junior technicians while managing team schedules and service ticket escalations.
Act as the final escalation point for complex technical issues involving POS hardware, software, and payment gateways.
Bilingual in English and Korean is strictly required to facilitate communication with diverse store owners and stakeholders.

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Key Responsibilities
Supervise and mentor junior technicians, providing technical guidance and performance feedback.
Manage team schedules, service ticket escalations, and resource allocation for on-site installations.
Develop and implement standardized SOPs for POS installation and troubleshooting processes.
Monitor service quality and ensure all support requests are resolved within defined SLAs.
Oversee the end-to-end installation and configuration of complex POS hardware and software systems.
Act as the final escalation point for complex technical issues involving software, printers, scanners, and network connectivity.
Manage system-wide upgrades and critical updates for POS and credit card processing environments.
Lead the setup and advanced configuration of credit card terminals and mobile payment devices (EMV, contactless).
Troubleshoot high-level payment gateway and processor connectivity disruptions.
Serve as the primary technical liaison between the company and third-party payment processors.
Audit routine system checks and preventative maintenance schedules performed by the team.
Verify the integrity of data backup and disaster recovery protocols.
Analyze service ticket trends to identify and resolve recurring systemic issues.
Technical Skills Required
POS Systems Payment Processing Computer Networking

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Benefits & Perks
Premium Medical Insurance Coverage
401(k) Savings Plan
Paid Time Off (PTO)
Paid Holidays
Annual Bonus Plan
Onsite Employee Fitness Center
Summer Fridays
Complimentary Gourmet Breakfast, Lunch, and Dinner
Relocation Support for New Hires
Visa Sponsorships
Commuter Support
Vehicle Perks
License/Certification Reimbursements
Corporate Employee Discounts

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Nice to Have
Deep experience with retail-specific POS environments and EMV terminal standards
Solid understanding of PCI-DSS compliance and data security best practices
Relevant certifications such as CompTIA Network+, Security+, or specialized POS vendor certifications
Strong interpersonal skills with a proven ability to train both staff and clients effectively

Job Description

Lead POS & Payment Systems Technician to oversee our technical support operations for retail clients, including Beauty Supply stores and specialty retailers. In addition to performing high-level installations and troubleshooting, this role will be responsible for supervising the technical team, optimizing service workflows, and ensuring the highest standards of customer satisfaction and system reliability.
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Job Overview
Posted Sep 05, 2026
Employment Full-time
Experience Not Applicable
Location United States
Category Networking
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