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Infrastructure Engineer (Multi-Tenant Hosting Architecture)
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AI Summary
Provides first-line IT support to lab staff, troubleshooting hardware/software issues, managing user accounts, and escalating complex problems. Requires proficiency in Windows/macOS, networking fundamentals, and customer service. Minimum Bachelor’s + 0-3 years experience or Associate’s + 4 years.
Key Highlights
First-line IT support role for lab staff
Requires Windows/macOS, networking, and customer service skills
Minimum Bachelor’s + 0-3 years or Associate’s + 4 years experience
Looking to advance your IT & Network Engineering career with relocation support? Explore IT & Network Engineering Jobs with Relocation Packages that include comprehensive packages to help you move and settle in your new role.
Key Responsibilities
Answering support requests and logging tickets in service desk platforms
Troubleshooting and repairing hardware/software (Windows/macOS, mobile devices, printers)
Managing user accounts, permissions, and basic Active Directory/Azure/Entra ID tasks
Escalating complex network/server issues to higher-tier teams
Maintaining internal knowledge base and documentation
Technical Skills Required
Discover our full range of relocation jobs with comprehensive support packages to help you relocate and settle in your new location.
Benefits & Perks
Highly competitive Medical, Dental, and Vision options including HSA options with company-provided seed
Short- & Long-Term Disability (company paid)
Life Insurance Non-Contributary (1X salary, company paid)
Savings & Investment plan with Qualified Non-Elective Company Contribution of 5% each pay period with immediate vesting
Company match 50 cents/dollar up to 8% (5 yrs. vesting in company match)
Contributory Life Insurance up to 5x Salary with $1M Cap
Contributory AD&D (employee, spouse, and children)
Paid Time Off
Employee Assistance Plan
Competitive relocation package (domestic and international assistance for certain positions)
Interested in relocating to United States? Check out our comprehensive Relocation Jobs in United States page with detailed relocation packages and benefits.
Nice to Have
Experience in customer service or call centers
Troubleshooting common PC hardware problems
Ability to work independently with minimal supervision
Job Description
The help desk technician is responsible for working directly with lab staff to provide basic technology support.
Responsibilities
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