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Senior Product Manager - Autonomous IT Agent (Spark)

Switzerland
Visa Sponsorship Relocation
This Job is No Longer Active This position is no longer accepting applications
AI Summary

Lead the strategy and roadmap for Nexthink's Spark autonomous IT agent, driving enterprise-scale AI-driven solutions. Partner with engineering, AI, and design teams to deliver reliable, safe, and observable agent capabilities. Own problem definition, prioritization, and measured outcomes for a core product area.

Key Highlights
Own a core area of Spark, an autonomous IT agent resolving issues at first contact without human escalation
Work with enterprise customers to understand real employee experiences and define guardrails for high-trust autonomous actions
Drive strategy, roadmap, and delivery while measuring success rigorously and translating agentic AI advancements into product priorities
Key Responsibilities
Own the strategy, roadmap, and delivery for a core area of the Spark autonomous IT agent
Work directly with enterprise customers to understand real employee experiences and pain points
Partner daily with engineering, applied AI, and design teams to ship reliable, safe, and observable agent capabilities
Define guardrails and features for autonomous actions on employee devices, ensuring high-trust operations
Establish success metrics and rigorously evaluate data to inform product decisions
Turn ambiguity into sequenced, defensible priorities and communicate them clearly to stakeholders
Stay close to the frontier of agentic AI and translate emerging possibilities into actionable product roadmap items

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Technical Skills Required
Product Management Enterprise B2B SaaS Data Analysis
Benefits & Perks
Hybrid work model
Unlimited vacation (25 days + unlimited PTO)
Relocation package for international hires

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Nice to Have
Background in ITSM, IT operations, or digital employee experience
Experience with proactive engagement products (notifications, campaigns, nudges)
Experience with conversational or channel integrations (Teams, ServiceNow, voice)

Job Description

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

About Spark

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Job Overview
Posted Aug 29, 2026
Employment Full-time
Experience Mid-Senior level
Location Switzerland
Category Product Management
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