AgileEngine
Colombia
Network Engineer
Networking Full-time Mid-Senior level 3h ago
- Active Directory
- AWS
- Dhcp
- DNS
H
AI Summary
Lead end-to-end incident management for Holafly's global connectivity services across APAC, ensuring service continuity and rapid restoration. Own technical ownership of core network components including Diameter/DRA/HSS, GTP-C/GTP-U, PGW/PCRF, APN/DNS, IPX/GRX, and 4G/5G roaming architectures. Manage and mentor a team of 5-10 Network Operations engineers while driving RCA and permanent corrective actions for major incidents.
Key Highlights
End-to-end incident lifecycle ownership from detection to closure
Incident Commander for major network incidents across APAC region
Technical ownership of core network components (Diameter, GTP, PGW, HSS, IPX/GRX)
Team leadership of 5-10 Network Operations engineers
Key Responsibilities
Own the end-to-end incident lifecycle for Holafly's global connectivity services, from detection and impact assessment through technical investigation, service restoration, customer recovery validation and closure
Act as Incident Commander for major network incidents, coordinating L1/L2 teams, MNOs, IMSI providers, IPX/GRX partners and core-network vendors while maintaining clear technical ownership until resolution
Lead and develop a team of 5-10 Network Operations engineers, providing technical mentoring, escalation guidance, performance management and ensuring strong operational readiness across the team
Maintain deep technical ownership of live roaming and core-network services, including Diameter/DRA/HSS, GTP-C/GTP-U, PGW/PCRF, APN/DNS, IPX/GRX, routing, Local Breakout and 4G/5G connectivity
Drive RCA, Problem Management and permanent corrective actions for major and recurring incidents, ensuring root causes are identified, vendor responses are challenged where required, and preventive improvements are completed
Own network performance, monitoring and operational improvement, using KPIs such as first-attach success, session-establishment success, latency, packet loss, throughput, availability and MTTR
Ensure seamless follow-the-sun handover between regional teams
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Technical Skills Required
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Competitive Package with benchmark-aligned salary
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Nice to Have
Certifications in AWS, Cisco, or Project Management (PMP/Agile)
Knowledge of eSIM orchestration and GSMA standards
Job Description
Holafly is a high-growth scale-up revolutionising how businesses and travellers connect to the internet abroad. Since 2018, we’ve empowered travellers in over 200 destinations worldwide with secure and reliable eSIM solutions. With a team of 800+ professionals across multiple countries, we are scaling globally to support travellers with seamless, unlimited data connectivity.We’re not just connecting people—we’re enabling freedom and peace of mind, ensuring our users stay connected from the second they land, wherever their journey takes them.
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