Crytek
Germany
Service Desk Technician
Networking Full-time 4h ago
- Cloud
- GIT
- Itil
- Linux
H
AI Summary
IT Support Engineer at Hexagon Robotics in Zürich, responsible for incident and request management, user lifecycle management, hardware and asset management, and workplace IT infrastructure for a growing robotics division. Must have strong Linux troubleshooting skills and hands-on experience with laptop provisioning and networking fundamentals. Requires fluency in English with German as a plus and a service mindset focused on fast resolution.
Key Highlights
First line of support for 150+ colleagues with fast SLAs
Strong Linux desktop support experience required
Hands-on hardware lifecycle management and office infrastructure work
On-site role in Zürich with no remote option
Key Responsibilities
Manage full ticket lifecycle for incidents and requests, including triage, prioritization, resolution, and escalation
Own user lifecycle management for joiners, movers, and leavers including laptop provisioning, account creation, and access assignment
Manage end-user hardware fleet across its lifecycle including procurement, inventory, deployment, repairs, and retirement
Drive IT infrastructure projects for office expansion including network setup, cabling, and meeting room AV
Collaborate with robotics/engineering teams to understand Linux-heavy workflows and with Hexagon IT for shared systems and security policies
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Technical Skills Required
Benefits & Perks
25–30 days vacation depending on age
CHF 500 mobility credit for sustainable commuting
Bonus system & strong pension contributions
Tailored training & development opportunities
Relocation support
Discounts on health, mobility & entertainment
Team events and flat hierarchy
Discover our full range of relocation jobs with comprehensive support packages to help you relocate and settle in your new location.
Nice to Have
German language skills
Job Description
IT Support Engineer
100% Zürich
Hexagon Robotics is a division of Hexagon – a global leader in precision measurement. The division develops humanoid robots for industrial sectors to address labor shortages and accelerate the transition from automation to autonomy. Our first humanoid, AEON, was launched in June 2025 and is already in pilots with five customers.
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