Hidden company
Log in to see location
Premium
Research Scientist
Log in free to see the details
AI Summary
Lead the evolution of customer technical engagement and drive excellence in Technical Account Management. Combine deep technical expertise, customer leadership, and people management to ensure customers maximize Trustonic solution value. Act as a trusted technical partner for strategic customers and lead a team of Technical Account Managers.
Key Highlights
Lead and develop a team of Technical Account Managers, fostering a high-performing, customer-focused culture.
Serve as a senior technical advisor and customer champion, building trusted relationships with senior stakeholders.
Drive customer success by guiding best practices, resolving complex technical challenges, and influencing product strategy.
Key Responsibilities
Lead, coach, and develop a team of Technical Account Managers, creating a high-performing and customer-focused culture.
Define and track individual and team objectives aligned to customer success and business outcomes.
Establish clear operating frameworks, processes, and best practices that enable consistent customer engagement.
Create scalable playbooks covering technical support, account growth, customer engagement, and operational workflows.
Identify opportunities to improve team efficiency, remove operational blockers, and enhance customer outcomes.
Provide regular reporting on team performance, customer health, risks, opportunities, and key metrics.
Partner with Pre-Sales Engineers and Delivery Managers to share customer insights, adoption trends, and expansion opportunities.
Monitor customer health scores, adoption metrics, and KPI achievement to identify proactive improvement opportunities.
Act as a senior technical advisor and customer champion across Trustonic solutions.
Build trusted relationships with senior customer stakeholders, understanding their strategic objectives, technology roadmaps, and business priorities.
Guide customers on best practices for implementation, deployment, operation, and optimisation of Trustonic solutions.
Lead technical discussions around incidents, trade-offs, risks, and solution decisions.
Support customers in achieving greater adoption, retention, and value from Trustonic technology.
Develop a deep understanding of customer environments and ensure implementations remain aligned with security best practices.
Act as the escalation point for complex technical challenges and customer concerns.
Provide expert guidance across complex technology environments spanning mobile handsets, OEM integrations, secure firmware, and customer systems.
Take ownership of complex technical issues, ensuring appropriate investigation, prioritisation, communication, and resolution.
Validate reported problems, understand business impact, and coordinate the right internal teams to deliver effective solutions.
Maintain clear and proactive communication with customers throughout the resolution process.
Lead Root Cause Analysis (RCA) reviews with customers and internal stakeholders.
Facilitate retrospective sessions to identify improvements and prevent recurring issues.
Understand customer requirements, technology strategies, and future roadmaps to identify opportunities and potential risks.
Translate customer insights into recommendations that influence Product strategy and roadmap development.
Identify gaps and opportunities within Trustonic technology propositions.
Support solution onboarding activities alongside Solution Delivery Managers.
Maintain awareness of customer OEM roadmaps, integration plans, and testing activities.
Identify competitive risks and provide insight to Sales and Product teams.
Support customers in upgrading implementations to enable new functionality.
Communicate new Trustonic features and capabilities, helping customers understand their value and impact.
Share customer successes, challenges, and feedback across the organisation.
Partner with Commercial and Partnership teams to conduct regular customer reviews.
Ensure customers are achieving agreed KPIs and receiving measurable value from Trustonic solutions.
Support the development of customer growth plans focused on adoption and expansion.
Ensure service configurations are maintained to the highest standards, including security best practices.
Capture customer feedback and ensure insights are shared with relevant teams.
Create and manage Corrective Action Plans when required, working collaboratively with stakeholders to deliver successful outcomes.
Interested in remote work opportunities in Development & Programming? Discover Development & Programming Remote Jobs featuring exclusive positions from top companies that offer flexible work arrangements.
Technical Skills Required
Benefits & Perks
Competitive Compensation
Bonus scheme
Private medical insurance
Remote working arrangements
Open holiday policy
Support for volunteering
Browse our curated collection of remote jobs across all categories and industries, featuring positions from top companies worldwide.
Nice to Have
Domain expertise or experience of working with the telecom industry is highly desirable.
Conversational Spanish or Portuguese would be beneficial.
Job Description
At Trustonic, we make smartphones affordable for the many, enabling global access to devices and digital finance through the world’s most secure smartphone locking technology. We partner with mobile carriers, retailers, and financiers across 30+ countries, powering device financing solutions that drive economic inclusion, profitability, and growth.We pride ourselves on living by the Trustonic culture code, a blueprint for our journey that recognises that great working environments don’t guarantee success, but bad ones almost always ensure failure.
Want the full job description?
Read the complete details on LinkedIn, the original posting.
Continue on LinkedIn
This is a short excerpt. All rights to the full description belong to its original publisher.
Keep exploring
Similar Jobs
Explore other opportunities that match your interests
Plan A Technologies
Mexico
Senior C++ Software Engineer (Client-Server, Multithreaded Systems)
- AI
- C++
- Cloud
- Linux
Gardens Interactive
United States
New
Gameplay Engineer (Unreal Engine, C++, Blueprints) - Remote
- AI
- Animation
- C++
- Technical Expertise
Remote Work Guides
Practical guides for finding and thriving in remote roles.
How to Get a Remote Job with No Experience
Getting a remote job with no experience is possible if the job seeker knows where to look and how to present their skills. Entry‑l...
Read Article
Do Remote Jobs Provide Equipment?
You might be wondering if your new employer will pay for your home office setup or if you’ll have to cover the costs yourself. The...
Read Article
What Are the Highest-Paying Remote Jobs?
If you’re looking for a career that offers a great income and the ability to work from anywhere, you’re not the only one. The job...
Read Article
Which Companies Offer Remote Jobs?
Advances in technology have made remote jobs more popular than before. Many companies now allow employees to work from home either...
Read ArticleSubscribe to our newsletter
New visa sponsorship, relocation and remote tech jobs, delivered to your inbox.