Manychat is seeking a Senior Site Reliability Engineer to own the reliability, performance, and cost of its AI infrastructure. The ideal candidate will have experience operating LLM-backed systems in production and a deep cloud-native background. The role involves designing and evolving the AI Gateway, building observability for AI systems, and driving cost optimization.
Key Highlights
Own reliability and performance of AI infrastructure
Design and evolve the AI Gateway
Build observability for AI systems and drive cost optimization
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Key Responsibilities
Own reliability and performance of AI infrastructure
Design and evolve the AI Gateway
Build observability for AI systems
Drive cost optimization and FinOps for AI workloads
Run capacity planning and incident response for inference services
Technical Skills Required
LLM systems
Cloud-native technologies
Site Reliability Engineering
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Benefits & Perks
Hybrid onboarding and relocation support
Comprehensive health insurance
Professional development budget
Flexible benefits package
Hybrid work and generous time off
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Nice to Have
Experience building or operating an LLM gateway/proxy
Experience with GPU workload optimization, quantization, or serving frameworks
Experience with eval pipelines and quality monitoring for LLM outputs
Job Description
Creating content that resonates is great — turning that attention into growth is even better. That's what Manychat does.Our AI-powered automations help creators and brands engage with audiences across Instagram, Messenger, WhatsApp, and TikTok — at the right moment, with the right message, minus the manual work.We're 400+ people across three continents behind the leading platform for conversational growth, with AI skills shaping how we build, how we work, and how we grow.Want to shape an AI platform's architecture from day one, instead of just maintaining what someone else built?
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