Senior Manager, Technical Support

Jobgether • United States

Remote

This Job is No Longer Active This position is no longer accepting applications

AI Summary

Lead a global technical support organization, overseeing support operations, developing high-performing teams, and driving improvements across customer experience, escalation management, and self-service capabilities.

Key Highlights

Lead a global technical support organization

Oversee support operations and develop high-performing teams

Drive improvements across customer experience, escalation management, and self-service capabilities

Key Responsibilities

Own the overall health and performance of the technical support function

Lead and coach a global team of support engineers

Manage support operations through measurable performance indicators

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Technical Skills Required

Technical troubleshooting knowledge across IT infrastructure Experience managing support operations using quantitative metrics Strong technical skills in AI-powered support initiatives

Benefits & Perks

Competitive salary range of $105,000 - $145,000

Fully remote work opportunity

Opportunity to lead a global technical support organization

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Nice to Have

Experience building knowledge bases, self-service programs, or customer enablement initiatives

Familiarity with GRC, third-party risk management, compliance software, Salesforce administration/reporting, or related platforms

Experience creating AI-powered tools, applications, or workflow improvements through AI development approaches

Job Description

Lead the evolution of a global technical support organization supporting enterprise customers through innovative technology, data-driven processes, and AI-powered solutions. In this role, you will oversee support operations, develop high-performing teams, and drive improvements across customer experience, escalation management, and self-service capabilities. You will collaborate closely with engineering, product, and customer-facing teams to ensure seamless issue resolution and continuous operational excellence. This is a strategic leadership opportunity for an experienced support professional who thrives on using metrics, automation, and innovation to transform support functions at scale.

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