H

IT Specialist

hire overseas • Philippines
Remote
This Job is No Longer Active This position is no longer accepting applications
AI Summary

We're looking for an IT Specialist to own the Android tablet environment and provide hands-on tech support for a fast-moving technology company. This role is the first line of defense when a team member's device or system goes down. The IT Specialist will handle day-to-day IT support, manage the company's Android device fleet, and work cross-functionally with IT, engineering, and operations to keep systems running reliably at scale.

Key Highlights
Handle day-to-day IT support
Manage the company's Android device fleet
Work cross-functionally with IT, engineering, and operations
Key Responsibilities
Handle day-to-day IT support
Manage the company's Android device fleet
Work cross-functionally with IT, engineering, and operations
Serve as the primary IT support resource for internal staff and field teams
Handle help desk requests including account access, software troubleshooting, connectivity issues, and hardware support
Triage and resolve IT tickets promptly, escalating to engineering when issues require deeper technical investigation
Maintain clear documentation of recurring issues and resolutions to reduce repeat requests
Onboard new team members from an IT perspective including account setup, device provisioning, and access management
Manage and maintain the Android tablet fleet across the full lifecycle from acquisition through deployment and retirement
Configure and enroll Android devices into device management platforms before deployment
Enable security settings, device policies, and functionality updates across the fleet
Track device inventory and lifecycle status and ensure every device is properly configured before reaching a team member
Establish and manage a structured release process for device configuration updates
Troubleshoot and resolve device issues quickly with a target resolution time under 30 minutes for critical issues
Document troubleshooting procedures and processes clearly enough for others to follow
Support the transition of Tier 1 support responsibilities to other team members as the function scales
Identify opportunities to improve Android device reliability, performance, and usability across the fleet
Support rollout of new capabilities and updates with minimal disruption to the team
Maintain and improve runbooks for triaging and troubleshooting as the company grows
Keep documentation current, organized, and accessible so the support process scales without knowledge bottlenecks

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Technical Skills Required
Android SQL JavaScript
Benefits & Perks
Paid in USD
Paid Time Off in accordance with company policy
Observance of Holidays per company guidelines

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Nice to Have
Experience supporting field teams or distributed workforces in operational environments
Background in a regulated or compliance-driven industry
Experience managing Android device provisioning and full lifecycle operations at scale
Familiarity with security frameworks or compliance requirements relevant to enterprise environments

Job Description

We're looking for an IT Specialist to own the Android tablet environment and provide hands-on tech support for a fast-moving technology company. When a team member's device or system goes down, this role is the first line of defense. Speed, accountability, and clear communication are non-negotiable.

You will handle day-to-day IT support, manage the company's Android device fleet, and work cross-functionally with IT, engineering, and operations to keep systems running reliably at scale. If you bring a no-task-too-small ownership mentality, respond fast when it matters, and take pride in keeping people productive, this role is a strong fit.

Why You'll Want to Join

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Job Overview
Posted Jul 22, 2026
Employment Full-time
Experience Mid-Senior level
Location Philippines
Category Networking
Company hire overseas
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