Remote IT Support Technician

Jobgether • United States

Remote

This Job is No Longer Active This position is no longer accepting applications

AI Summary

Provide hands-on technical support in a fully remote environment, serving as the primary point of contact for daily IT issues across hardware, software, and user access needs. Troubleshoot Microsoft 365, Active Directory, Windows systems, and connectivity tools while maintaining reliable IT operations. Requires 5+ years of IT support experience, strong communication skills, and ability to work independently with minimal supervision.

Key Highlights

Fully remote part-time position (20 hours/week)

5+ years IT support experience required

Microsoft 365 and Active Directory expertise

Competitive hourly rate ($38-$40)

Contract opportunity up to 12 months

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Key Responsibilities

Provide remote technical support to end users for hardware, software, connectivity, and general IT-related issues

Troubleshoot and resolve Microsoft 365 and Office 365 application issues

Manage basic user administration tasks within Active Directory

Diagnose and resolve Windows operating system issues, desktop application problems, and peripheral-related challenges

Support Wi-Fi connectivity, printer troubleshooting, and common workstation issues

Deliver responsive, professional, and customer-focused assistance while maintaining clear communication with users

Identify recurring technical issues and apply effective troubleshooting approaches to improve user experience

Escalate advanced networking, infrastructure, and complex technical incidents to appropriate support teams

Document support activities, solutions, and troubleshooting steps according to established processes

Maintain strong organization and prioritization while managing multiple support requests remotely

Technical Skills Required

Microsoft 365 Active Directory Windows operating system Networking

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Benefits & Perks

Flexible scheduling during standard business hours

Competitive pay rate of approximately $38-$40 per hour

Contract opportunity lasting up to 12 months

Opportunity to support a close-knit remote workforce

Job Description

This role offers the opportunity to provide hands-on technical support in a fully remote environment, helping employees stay productive and connected.You will serve as the primary point of contact for daily IT issues, delivering efficient solutions across hardware, software, and user access needs.The position combines technical troubleshooting, customer service, and independent problem-solving within a small and collaborative workplace.You will work closely with internal users and escalation teams to resolve issues while maintaining reliable IT operations.The ideal candidate is a proactive IT professional who enjoys supporting end users and managing a wide range of technical challenges.

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