Network Support Specialist, Tier 2

Jobgether • United States

Remote

This Job is No Longer Active This position is no longer accepting applications

AI Summary

Provide advanced technical support and maintain reliable network environments for business customers. Troubleshoot complex infrastructure issues across LAN, WAN, wireless, firewall, VPN, and connectivity environments. Requires 5-7 years of enterprise network experience with strong troubleshooting expertise and Cisco CCNA certification.

Key Highlights

Advanced technical support for business customers

Troubleshoot complex network infrastructure issues

5-7 years enterprise network experience required

Key Responsibilities

Deliver advanced remote and occasional on-site network support services to customers

Troubleshoot, analyze, and resolve complex network issues across LAN, WAN, wireless, firewall, VPN, and connectivity environments

Manage customer tickets, prioritize assignments, and maintain accurate documentation throughout the resolution process

Provide clear updates and communication through phone, email, and video interactions with customers

Perform network configuration, maintenance, upgrades, and troubleshooting activities across various technologies and vendors

Support network improvement initiatives, migrations, and infrastructure projects

Identify when escalation is required and collaborate with internal teams to resolve complex technical challenges

Maintain detailed documentation of customer environments, configurations, and technical solutions

Participate in process improvement initiatives to enhance service quality and operational efficiency

Provide occasional on-call support and assist with customer requirements outside standard workflows

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Technical Skills Required

Network troubleshooting LAN/WAN/Wireless/Firewall/VPN configuration Cisco CCNA certification

Benefits & Perks

Competitive salary range

Comprehensive benefits package (medical, dental, vision)

401(k) plan with employer matching

Generous paid time off

Fully remote work opportunity

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Nice to Have

Cisco CCNP certification

Experience with Fortinet and SonicWall

Familiarity with cloud networking and virtualization technologies such as Azure and AWS

Experience with MSP environments and tools such as ConnectWise or IT Glue

Job Description

This role focuses on delivering advanced technical support and maintaining reliable network environments for business customers.You will troubleshoot complex infrastructure issues, optimize network performance, and ensure exceptional service delivery.The position offers the opportunity to work with diverse technologies, collaborate with experienced engineers, and solve challenging technical problems.You will support critical customer environments while contributing to continuous improvement initiatives and operational excellence.This is an ideal opportunity for a skilled network professional who enjoys problem-solving, customer interaction, and technical innovation.

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