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Senior Retention Product Manager

Serbia
Full Remote
This Job is No Longer Active This position is no longer accepting applications
AI Summary

Lead Overgear's retention strategy by owning key metrics and lifecycle communications. Design and optimize email, push, and in-app messaging across the customer journey. Drive data-driven product improvements through A/B testing, behavioral analytics, and AI tools.

Key Highlights
Own Day 1/7/30 Retention, Churn Rate, LTV, and related KPIs
Design lifecycle communications across email, push, in-app, and reactivation campaigns
Collaborate with Product, Marketing, and Analytics teams using AI and automation
Key Responsibilities
Own key retention metrics including Day 1/Day 7/Day 30 Retention, Churn Rate, LTV, and related KPIs
Design and optimize lifecycle communications across email, push notifications, in-app messaging, onboarding journeys, and reactivation campaigns
Generate, prioritize, and validate hypotheses through A/B testing, behavioral analytics, and qualitative research
Identify friction points and user drop-offs throughout the customer journey and propose practical, scalable solutions
Collaborate closely with Product, Marketing, and Analytics teams to align acquisition and retention strategies
Leverage AI tools to accelerate data analysis, personalize communications, and generate product hypotheses
Build personalized engagement strategies using customer segmentation and behavioral data
Work with CRM/CDP platforms and marketing automation tools to scale retention programs

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Technical Skills Required
Product Management Data Analysis A/B Testing Customer Segmentation CRM/CDP Platforms
Benefits & Perks
Remote-first environment
Flexible compensation (EUR, USD, RUB, USDT)

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Nice to Have
Fluent Russian knowledge

Job Description

Hi there!

Overgear is an international e-commerce platform for gamers. We help players save time while enabling professional gamers to monetize their expertise.

Since 2017, we've been building a product for the global market, serving customers across the US, Europe, and beyond. Gamers around the world trust Overgear — we have 34,000+ Trustpilot reviews with a 4.9/5 rating, and our annual sales volume exceeds $25M GMV.

Our growth is driven by a systematic approach: we continuously improve our product, automate internal processes, optimize delivery, and build solutions that help our teams move faster, reduce errors, and focus on work with real business impact.

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Job Overview
Posted Jun 30, 2026
Employment Full-time
Experience Mid-Senior level
Location Serbia
Category Product Management
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