Heroiks Mena
United Arab Emirates
New
Senior Paid Media Consultant
Marketing Full-time Mid-Senior level 19m ago
- AI
- Ai Tools
- CRM
- Google Ads
H
AI Summary
Hexagon Robotics seeks a CRM & Commercial Automation Specialist to design, build, and evolve their commercial operating system. This role involves owning the CRM technical backbone, integrating systems, and automating workflows to support a fast-growing business. Requires 3+ years of experience in operations roles with strong CRM and middleware expertise.
Key Highlights
Own and evolve the CRM ecosystem, including workflows, integrations, and data models.
Design and implement end-to-end automation workflows using middleware to connect various business systems.
Translate business requirements into scalable technical solutions and ensure data integrity across systems.
Key Responsibilities
Own CRM structure, hygiene, governance, and evolution.
Design and improve stage definitions, opportunity processes, and required data fields.
Build reporting and dashboards that support decision-making.
Create pipeline, funnel, forecast, and conversion visibility across the commercial process.
Support tooling integrations across CRM, marketing, contracts, and related systems as needed.
Architect and implement end-to-end CRM automation workflows using middleware (e.g. Make.com) to connect systems such as CRM, ERP (SAP), DocuSign, Slack, MS Teams, Outlook, Jira, Confluence, and web platforms.
Design, maintain, and evolve data models across CRM and connected systems (accounts, opportunities, use cases, contracts, EAP workflows, etc.).
Build and manage event-driven architectures using APIs, webhooks, and asynchronous workflows.
Own and progressively internalize system integrations, moving from integrator-supported setup to in-house ownership wherever feasible.
Translate business workflows into technical automation logic, balancing usability, maintainability, and performance.
Develop and maintain automation pipelines for core processes (lead capture, qualification, approvals, contract flows, compliance checks, ERP synchronization).
Ensure data integrity, traceability, and governance across systems – create reports/dashboards for stakeholders with clean and accountable data.
Work closely with stakeholders across Commercial, Product, Engineering, and Legal to capture requirements and translate them into executable system designs.
Continuously improve processes through automation and system design, reducing manual effort and increasing operational speed.
Contribute to shaping a scalable CRM architecture and integration strategy as the organization transitions from early setup to mature operations.
Develop, implement, and optimize marketing campaign workflows, with a focus on audience segmentation for email automation, account-based marketing programs, and bulk email communications.
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Technical Skills Required
Benefits & Perks
Flexible working hours
Hybrid work model
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Nice to Have
Prior experience with Creatio CRM (strong advantage given current setup)
Experience transitioning from externally built systems to internally owned architectures
Exposure to compliance-related workflows (e.g. sanctions screening, audit trails)
Managing different environments (DEV/Staging; Test, PROD) and Superuser knowledge
Job Description
CRM & Commercial Automation Specialist
100% Zürich
Hexagon Robotics is a division of Hexagon – a global leader in precision measurement. The division develops humanoid robots for industrial sectors to address labor shortages and accelerate the transition from automation to autonomy. Our first humanoid, AEON, was launched in June 2025 and is already in pilots with five customers.
We are looking for a CRM & Commercial Automation Specialist (f/m/d) to design, build, and continuously evolve our commercial operating system.
You will take ownership of the technical backbone of our CRM ecosystem, ensuring that workflows, integrations, and data models scale with our fast-growing business.
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