IT Operations Director - IT Service Delivery & Infrastructure Management

This role sits at the center of IT service delivery and infrastructure management, ensuring reliable, secure, and scalable operations across diverse client environments. The position combines hands-on technical leadership with strategic oversight of service desk and infrastructure engineering functions. You will be responsible for driving operational excellence through ITIL-aligned processes, strong metrics governance, and continuous service improvement. Working in a fast-paced, remote-first environment, you will collaborate closely with security, compliance, PMO, and customer success teams. The role is highly cross-functional, requiring both executive communication skills and technical depth across Microsoft and cloud ecosystems. It is well suited for a leader who thrives on structure, accountability, and building high-performing operational teams.