Senior Business Analyst

Who We Are

PLATO is Canada’s largest Indigenous-owned software testing and technology services company. For nearly 30 years, our expert teams have helped our clients deliver reliable products that users enjoy interacting with.

Our 100% Canada‑based team brings deep experience in QA, software testing, and IT services, along with a shared commitment to collaboration, mentorship, and continuous improvement. We’re a team that shows up for each other, whether that’s tackling complex client challenges or helping colleagues grow through coaching and knowledge‑sharing.

As Canada’s largest Indigenous‑owned software testing company, we’re proud of our roots and our mission to build a stronger, more inclusive technology workforce. At the same time, we warmly welcome applicants of all backgrounds and experiences who are passionate about quality, teamwork, and making an impact.

We are currently looking for an experienced Business Analyst for a contract opportunity from June to Dec of 2026, with the possibility of renewal.

• Please note that a current Government of Canada Reliability Clearance, or higher, is preferred, eligibility is required.
  
  

This position can be done fully remotely from Canada, but will be required to work in East Coast time.

The Business Analyst is responsible for analyzing the organization and designing effective business processes and systems that align with strategic objectives. This role focuses on evaluating the current state of the business and its integration with technology, identifying customer and stakeholder requirements, and defining future-state solutions. Acting as a subject matter expert, the Business Analyst leads and collaborates with cross-functional teams, contributes to key decisions, and ensures solutions meet quality, regulatory, and business standards.

Responsibilities:

• Analyze existing business models, processes, and systems to assess effectiveness and alignment with organizational goals.
• Facilitate workshops, interviews, and meetings to gather, validate, and prioritize business and system requirements while ensuring stakeholder alignment.
• Define current-state and future-state processes, identifying gaps and recommending scalable, efficient business solutions.

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• Develop clear, comprehensive documentation, including business requirements, process flows, functional specifications, and decision artifacts.
• Collaborate closely with technical and delivery teams to ensure solutions meet business needs and are implemented as designed.
• Apply data analysis techniques to identify trends, risks, and insights that inform business and operational decisions.
• Act as a subject matter expert, guiding the team, enabling effective performance, and owning decisions within the team's scope.
• Support quality management, regulatory compliance, and governance activities throughout the solution lifecycle.
• Identify opportunities for continuous process improvement, innovation, and optimization across the organization.
• Engage with multiple teams and stakeholders, contributing to enterprise-level discussions and cross-team solutions.
  
  

What you`ll need:

• Advanced expertise in business requirements analysis is essential, along with the ability to influence outcomes across multiple teams.
• Advanced proficiency in Business Requirements Analysis.
• Strong experience with Curam solutions.
• Demonstrated expertise in Quality Management practices.
• Solid understanding of Regulatory Compliance requirements in a complex enterprise environment.

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• Proven ability to collaborate across teams and manage stakeholder expectations.
• Excellent facilitation, communication, and documentation skills.
  
  

Nice to Have

• Experience with Risk Management practices.
• Hands-on experience using Microsoft Azure DevOps for requirements, backlog, or delivery tracking.
• Familiarity with SAFe Agile or Agile delivery environments.
  
  

Work With Us

At PLATO, we believe that great work happens when people feel supported, connected, and challenged in the right ways. You’ll be part of a collaborative environment where experienced professionals share knowledge, mentor others, and contribute to solving complex, real‑world client projects.

We are committed to inclusive hiring practices and encourage applications from individuals of all backgrounds, including women, persons with disabilities, visible minorities, and Indigenous peoples. If you require accommodation at any stage of the recruitment process, we’re here to support you.

PLATO respectfully acknowledges that we operate on treaty territories, unceded First Nations and Inuit territories, and within Métis homelands. We honour the long history of these lands and actively work toward reconciliation between Indigenous and non‑Indigenous peoples on Turtle Island.