Director, Customer Marketing & Intelligence

Jobgether • United States

Remote

This Job is No Longer Active This position is no longer accepting applications

AI Summary

Key Highlights

Define and lead the overarching strategy for the end-to-end customer lifecycle

Build and scale AI-driven, multi-channel lifecycle programs

Oversee segmentation strategies and personalized engagement programs

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Key Responsibilities

Define and operationalize the strategic vision for customer engagement

Build and scale AI-driven, multi-channel lifecycle programs

Oversee segmentation strategies and personalized engagement programs

Technical Skills Required

AI-powered lifecycle programs Omni-channel marketing systems Email SMS In-app messaging Push Automation platforms Marketing automation tools CRM systems AI/ML-driven lifecycle technologies Churn prediction Propensity modeling

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Benefits & Perks

Competitive salary range: $122,000 - $165,000 USD plus bonus and equity participation

Equity in a high-growth, venture-backed company

Comprehensive healthcare coverage

401(k) retirement savings plan

Flexible, unlimited PTO policy

Paid parental leave

Monthly technology and equipment reimbursement

Fully remote and globally distributed work environment

Job Description

This senior leadership role sits at the intersection of lifecycle marketing, data, and customer experience, shaping the full end-to-end journey of a large and diverse customer base. You will define and operationalize the strategic vision for customer engagement across acquisition, onboarding, activation, retention, and expansion. The role is highly analytical and deeply operational, blending advanced marketing intelligence with hands-on execution to drive measurable business outcomes. You will lead the design of AI-powered, omni-channel lifecycle programs that continuously optimize themselves through experimentation and data insights. Working closely with Sales, Product, and Customer Success, you will eliminate friction across the customer journey and maximize lifetime value. This is a high-impact leadership position responsible for both strategic direction and team development. You will also act as a key executive voice for lifecycle innovation and customer intelligence across the organization.

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