IT Support Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an IT Support Specialist based in the United States.

You will join a fast-paced, mission-driven technology environment where reliable IT operations are essential to enabling highly distributed teams working across complex, security-sensitive environments. In this role, you will serve as a key first line of technical support, ensuring employees have seamless access to the tools, systems, and hardware they need to perform at a high level. You will be responsible for troubleshooting day-to-day IT issues, managing onboarding and offboarding workflows, and maintaining the integrity of IT assets and access controls. Beyond reactive support, you will play an important role in improving internal documentation, automating processes, and strengthening IT operations at scale. You will collaborate closely with engineering, operations, and security stakeholders to support compliance, system reliability, and user experience. This position is ideal for someone who enjoys solving technical problems, building structured processes, and supporting a highly collaborative, remote-first organization.

Accountabilities

• Provide Tier 1 IT support by troubleshooting hardware, software, SaaS applications, account access issues, and collaboration tools, escalating more complex problems when needed.
• Manage end-to-end onboarding and offboarding processes, including account provisioning, access control, device setup, retrieval, and documentation updates.
• Oversee IT hardware lifecycle management, including inventory tracking, deployment, recovery, replacement, and asset record accuracy.
• Maintain and improve IT documentation, including knowledge base articles, SOPs, and end-user guides to support self-service and operational consistency.
• Support application access reviews, audits, and compliance-related activities to ensure proper security and governance standards are met.
• Assist with IT procurement and expense processing, ensuring accurate tracking and reconciliation of purchases and vendor-related activities.
• Support Jira administration tasks, including workflow updates, configuration changes, and user management.
• Draft and distribute clear IT communications regarding outages, system updates, and process changes to end users.
• Participate in legal hold processes by coordinating data and device preservation efforts with relevant stakeholders.
  
  

Requirements

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• 1+ years of experience in IT support, help desk, IT operations, or systems administration roles.
• Strong troubleshooting skills across hardware, operating systems (macOS and/or Windows), SaaS platforms, and enterprise collaboration tools.
• Excellent communication skills, with the ability to translate technical concepts into clear, user-friendly guidance.
• Strong organizational skills with the ability to manage multiple requests and prioritize effectively in a fast-paced environment.
• Experience supporting onboarding/offboarding workflows and IT asset management processes is highly preferred.
• Familiarity with tools such as Jira, Google Workspace, Slack, and similar SaaS platforms is a plus.
• Exposure to IT compliance tasks such as access reviews, audits, or security processes is highly desirable.
• Ability to create and maintain technical documentation, SOPs, and knowledge base content.
• Degree in IT, Computer Science, or related field, or relevant certifications such as CompTIA A+, Network+, or equivalent experience.
• U.S. Citizenship and availability to work EST hours, with up to 10% travel as needed.
  
  

Benefits

• Competitive compensation aligned with experience and market benchmarks.

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• Remote-first work environment with collaboration across distributed global teams.
• Opportunity to support a high-impact, mission-driven organization operating in critical, real-world environments.
• Comprehensive health, dental, and vision insurance coverage.
• Professional development opportunities, including training and certification support.
• Exposure to modern SaaS tools and IT operations at scale.
• Structured onboarding, strong internal documentation culture, and process-driven IT environment.
• Travel opportunities up to 10% for collaboration and operational support when needed.
  
  

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.