IT Support Specialist

You will join a fast-paced, mission-driven technology environment where reliable IT operations are essential to enabling highly distributed teams working across complex, security-sensitive environments. In this role, you will serve as a key first line of technical support, ensuring employees have seamless access to the tools, systems, and hardware they need to perform at a high level. You will be responsible for troubleshooting day-to-day IT issues, managing onboarding and offboarding workflows, and maintaining the integrity of IT assets and access controls. Beyond reactive support, you will play an important role in improving internal documentation, automating processes, and strengthening IT operations at scale. You will collaborate closely with engineering, operations, and security stakeholders to support compliance, system reliability, and user experience. This position is ideal for someone who enjoys solving technical problems, building structured processes, and supporting a highly collaborative, remote-first organization.