Technical Support Engineer

Jobgether • United Kingdom

Remote

This Job is No Longer Active This position is no longer accepting applications

AI Summary

Play a key role in maintaining the reliability and performance of advanced communication and retail technology solutions. Manage and resolve complex technical support cases for customers and internal stakeholders. Collaborate with engineering, product, and delivery teams to investigate and resolve technical issues.

Key Highlights

Manage and resolve complex technical support cases

Collaborate with engineering, product, and delivery teams

Troubleshoot and diagnose VoIP, SIP, DECT, hardware, cloud communication, and IP networking issues

Key Responsibilities

Manage and resolve complex 2nd and 3rd line technical support cases for customers and internal stakeholders

Troubleshoot and diagnose VoIP, SIP, DECT, hardware, cloud communication, and IP networking issues

Collaborate with engineering, product, and delivery teams to investigate, escalate, and resolve technical issues requiring deeper analysis

Interested in remote work opportunities in IT & Network Engineering? Discover IT & Network Engineering Remote Jobs featuring exclusive positions from top companies that offer flexible work arrangements.

Technical Skills Required

SIP provisioning DECT systems Hardware troubleshooting Communication platforms IP networking concepts Cloud-based communication solutions Enterprise collaboration technologies Monitoring tools Remote access platforms Log analysis Packet capture tools

Benefits & Perks

Fully remote working environment

Flexibility and autonomy

Opportunity to join a collaborative, high-performing, and supportive international team

Exposure to innovative communication technologies, AI-powered solutions, and global-scale projects

Career development support

Modern equipment and high-quality tools

Generous paid time off

Diverse and inclusive workplace culture

Browse our curated collection of remote jobs across all categories and industries, featuring positions from top companies worldwide.

Nice to Have

Experience creating technical documentation, troubleshooting guides, knowledge base articles, or training materials

Familiarity with retail technology solutions, managed services environments, or communication platforms

Job Description

This is an excellent opportunity for a skilled technical support professional to play a key role in maintaining the reliability and performance of advanced communication and retail technology solutions. Working within a fast-growing, international environment, you will take ownership of complex escalated issues, ensuring customers receive timely and effective resolutions. The role combines deep technical troubleshooting with cross-functional collaboration, offering exposure to VoIP, networking, cloud communications, and hardware technologies. You will work closely with support, engineering, and delivery teams while contributing to knowledge sharing and continuous service improvement. This position is ideal for someone who enjoys solving challenging technical problems, supporting mission-critical systems, and making a direct impact on customer success.

Want the full job description? Read the complete details on LinkedIn, the original posting.

Continue on LinkedIn

This is a short excerpt. All rights to the full description belong to its original publisher.