Regional Manager, Network Operations - Europe (Telecom & Roaming)

holafly • United Kingdom

Remote

Apply Now

AI Summary

Lead Holafly’s European network resilience and incident response to ensure seamless global connectivity for travelers. Oversee a team of 5–10 engineers while managing critical telecom incidents across EMEA carriers. Drive root cause analysis and permanent corrective actions to maintain 4G/5G service continuity.

Key Highlights

Orchestrate end-to-end incident lifecycle for global connectivity services across Europe, Middle East, and Africa

Lead and mentor a team of 5–10 Network Operations engineers with technical and performance oversight

Own core network services (Diameter/DRA/HSS, GTP-C/GTP-U, PGW/PCRF) and drive permanent corrective actions for recurring incidents

Key Responsibilities

Own the end-to-end incident lifecycle for Holafly’s global connectivity services, from detection and impact assessment through technical investigation, service restoration, customer recovery validation, and closure

Act as Incident Commander for major network incidents, coordinating L1/L2 teams, MNOs, IMSI providers, IPX/GRX partners, and core-network vendors while maintaining clear technical ownership until resolution

Lead and develop a team of 5–10 Network Operations engineers, providing technical mentoring, escalation guidance, performance management, and ensuring strong operational readiness across the team

Maintain deep technical ownership of live roaming and core-network services, including Diameter/DRA/HSS, GTP-C/GTP-U, PGW/PCRF, APN/DNS, IPX/GRX, routing, Local Breakout, and 4G/5G connectivity

Drive RCA, Problem Management, and permanent corrective actions for major and recurring incidents, ensuring root causes are identified, vendor responses are challenged, and preventive improvements are completed

Own network performance, monitoring, and operational improvement using KPIs such as first-attach success, session-establishment success, latency, packet loss, throughput, availability, and MTTR

Interested in remote work opportunities in IT & Network Engineering? Discover IT & Network Engineering Remote Jobs featuring exclusive positions from top companies that offer flexible work arrangements.

Technical Skills Required

Mobile Telecommunications Core Network Operations 4G/5G Roaming Architecture

Benefits & Perks

100% Remote & Flexible Culture

Global Scale & Impact

Competitive Package (benchmark-aligned salary, performance bonuses, health coverage, professional learning stipends)

Browse our curated collection of remote jobs across all categories and industries, featuring positions from top companies worldwide.

Nice to Have

Certifications in AWS, Cisco, or Project Management (PMP/Agile)

Knowledge of eSIM orchestration and GSMA standards

Job Description

Holafly is a high-growth scale-up revolutionising how businesses and travellers connect to the internet abroad. Since 2018, we’ve empowered travellers in over 200 destinations worldwide with secure and reliable eSIM solutions. With a team of 800+ professionals across multiple countries, we are scaling globally to support travellers with seamless, unlimited data connectivity.We’re not just connecting people—we’re enabling freedom and peace of mind, ensuring our users stay connected from the second they land, wherever their journey takes them.

Want the full job description? Read the complete details on LinkedIn, the original posting.

Continue on LinkedIn

This is a short excerpt. All rights to the full description belong to its original publisher.