Customer Marketing Manager (Post-Sale Marketing & Customer Lifecycle)

time doctor • United States

Remote

This Job is No Longer Active This position is no longer accepting applications

AI Summary

Time Doctor seeks a Customer Marketing Manager to own post-sale marketing, driving retention, expansion, and advocacy. This solo role involves developing lifecycle campaigns, managing customer education (TD Academy), and building advocacy programs. Ideal candidate has 3+ years in B2B SaaS customer marketing, strong data skills, and HubSpot experience.

Key Highlights

Solo ownership of post-sale marketing function

Focus on retention, expansion revenue, and customer advocacy

Develop lifecycle campaigns tied to customer milestones

Manage TD Academy customer education platform

Remote-first, async-first work culture

Key Responsibilities

Own post-sale marketing programs that drive engagement, product adoption, and retention across the customer base

Develop lifecycle campaigns tied to key customer milestones such as onboarding, feature adoption, renewal windows, and expansion triggers

Use customer data and product usage signals to segment the base and deliver relevant, timely communications

Partner with Customer Success to identify at-risk accounts and support proactive retention efforts through targeted campaigns

Build and execute campaigns that drive expansion revenue including upsell, cross-sell, and seat growth within existing accounts

Collaborate with Product Marketing to ensure customers understand the value of new features and product updates

Develop messaging that helps CS teams position upsell conversations effectively

Own and develop TD Academy, Time Doctor's customer education platform, building course content and managing the learning roadmap

Build and manage Time Doctor's customer advocacy program, identifying champions and activating them as references and case study participants

Own the pipeline of customer stories, testimonials, and case studies in partnership with Content and PMM

Drive reviews on G2, Capterra, and other key review platforms

Design and run customer feedback programs (surveys, NPS, interviews) to surface insights for marketing strategy and product priorities

Partner with Customer Success as the primary marketing counterpart for post-sale programs

Collaborate with Demand Generation on expansion and win-back programs involving the existing customer base

Support Partner Marketing on customer-facing joint initiatives

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Technical Skills Required

HubSpot Marketing Automation CRM Data Analysis AI Tools

Benefits & Perks

Fully remote work

Competitive pay

30+ days of paid time off

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Nice to Have

Experience at a B2B SaaS company with a mid-market customer base

Background in workforce management, HR tech, or productivity software

Experience running NPS or CSAT programs and translating results into marketing action

Job Description

About Time Doctor

Time Doctor is a workforce analytics platform that gives leaders AI-powered, actionable insights into how work actually happens. By turning activity and productivity data into practical intelligence, Time Doctor helps organizations make smarter decisions, support employee well-being, and lead with trust, not control, across remote, hybrid, and in-office teams.

🌍 100% remote and async-first — work from anywhere

🚀 Mission-driven company shaping the future of work

💪 Strong product-market fit with tens of thousands of users (and growing)

🤝 Collaborative, humble, high-performing team

🌴 Competitive pay + 30+ days of paid time off

The Role

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