Principal Product Manager, Customer Experience (CX) Products

Jobgether • United States

Remote

This Job is No Longer Active This position is no longer accepting applications

AI Summary

Key Highlights

Own and evolve the end-to-end customer login and portal experience

Define product vision, strategy, and roadmap for customer experience improvements and AI-powered features

Lead customer discovery initiatives with SMB users to identify pain points and growth opportunities

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Key Responsibilities

Own and evolve the end-to-end customer login and portal experience, ensuring usability, security, and scalability across all touchpoints.

Define product vision, strategy, and roadmap for customer experience improvements and AI-powered features.

Lead customer discovery initiatives with SMB users to identify pain points, unmet needs, and growth opportunities.

Collaborate closely with UX, engineering, data, and AI teams to design and deliver seamless digital experiences.

Use analytics, experimentation, and customer insights to prioritize initiatives and measure product success.

Integrate AI-driven capabilities such as personalization, automation, and self-service into customer journeys.

Act as the voice of the customer, advocating for clarity, simplicity, and usability across the product organization.

Benefits & Perks

Competitive annual salary range of $135,000-$180,000 plus bonus eligibility

Comprehensive health coverage including medical, dental, and vision insurance

401(k) retirement plan with employer matching contributions

Health Savings Account (HSA) options and additional financial wellness programs

Generous paid time off and flexible vacation policies

Life, AD&D, short-term and long-term disability insurance coverage

Tuition reimbursement and continuous learning opportunities

Pet insurance and additional family-friendly benefits

Fully remote work flexibility with strong emphasis on work-life balance

Inclusive culture supported by employee resource groups and global networking communities

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Nice to Have

Familiarity with A/B testing, feature flagging, and modern experimentation frameworks is a plus.

UX or design background, or deep collaboration experience with design teams, is highly valued.

Job Description

This role is focused on shaping and evolving the core customer experience across login, onboarding, and portal journeys for small business users. You will define and drive the product vision for how customers access, navigate, and interact with digital services, ensuring simplicity, security, and scalability at every step. Operating at the intersection of product, UX, engineering, data, and AI, you will play a central role in designing intuitive and personalized customer journeys. This position requires a strong blend of strategic thinking and hands-on execution, with a deep focus on customer discovery and data-informed decision-making. You will leverage experimentation and AI-driven capabilities to continuously improve usability and engagement. It is a highly visible role where your work directly impacts millions of small business users and their ability to succeed online.

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