Technical Account Manager

CommandLink • Argentina

Remote

This Job is No Longer Active This position is no longer accepting applications

AI Summary

We are seeking a hands-on Technical Account Manager to partner with enterprise customers on onboarding, workflow configuration, monitoring, and ongoing adoption of the CommandLink ITSM platform. This role is ideal for someone who thrives on personal ownership of customer success — driving projects from demo to adoption, solving technical challenges directly, and ensuring customers realize maximum value from our platform. You will work closely with sales and solution engineering teams, but you are the primary technical owner for your accounts, accountable for successful onboarding, seamless integrations, and continuous improvement.

Key Highlights

Lead enterprise onboarding sessions

Configure the CommandLink ITSM platform

Own integrations with external ITSM systems

Key Responsibilities

Lead enterprise onboarding sessions and technical discovery with full accountability for outcomes.

Configure the CommandLink ITSM platform: services, workflows, automation rules, escalation policies, and reporting.

Design and implement alerting and monitoring policies aligned to SLAs/SLOs.

Own integrations with external ITSM systems (ServiceNow, Jira, Freshservice) via APIs/webhooks.

Act as the primary technical owner for assigned enterprise accounts — accountable for adoption, satisfaction, and technical success.

Guide customers in adopting ITSM workflows, monitoring, and AIOps capabilities.

Run QBRs and proactively deliver improvement plans, not just recommendations.

Troubleshoot and resolve workflow, alerting, and integration issues with urgency and precision.

Join customer-facing sales calls as the technical authority on ITSM, monitoring, and workflow automation.

Collaborate with sales engineers to design solutions and ensure requirements are fully addressed.

Deliver platform demos that clearly showcase execution-ready solutions.

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Technical Skills Required

ITIL process knowledge Alerting/monitoring concepts APIs JSON Webhooks Light scripting (Python/PowerShell)

Benefits & Perks

100% remote position

Room to grow at a high-growth company

Flexible time off

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Nice to Have

Background in monitoring, alerting, AIOps, and workflow automation.

Job Description

Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In recognition for our unprecedented innovation and dedication, Command|Link was recognized as the SD-WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, NaaS Product of the Year, Supplier of the Year, and the AT&T Strategic Growth Partner. Command|Link has built the only IT platform for scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime and improve the bottom line.

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