Senior Lead, Marketing Services Operations

Jobgether • United States

Remote

This Job is No Longer Active This position is no longer accepting applications

AI Summary

Lead multiple operational functions, develop scalable strategies, and drive efficiency through AI-powered solutions. Collaborate with cross-functional teams to scale services without proportional headcount growth. Shape operational strategy in a fast-growing environment.

Key Highlights

Lead and manage multiple operational functions

Develop and execute scalable operational strategies

Design and implement AI-assisted workflows to automate quality assurance, technical support, and operational processes

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Key Responsibilities

Lead multiple operational functions, including Process & Automation, QA, Technical Support, Execution & Deployment, Knowledge Management, and Front Desk Services

Develop and execute scalable operational strategies that support rapid organizational growth while improving efficiency and maintaining service quality

Design and implement AI-assisted workflows to automate quality assurance, technical support triage, operational processes, and service delivery functions

Technical Skills Required

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Benefits & Perks

Fully remote work environment

Opportunity to lead high-impact operational initiatives

Exposure to advanced AI and automation technologies

Job Description

In this strategic operations leadership role, you will oversee the systems, workflows, and operational infrastructure powering a rapidly scaling marketing services organization. You will lead multiple operational functions focused on automation, quality assurance, deployment, technical support, and service delivery while driving efficiency at scale through AI-powered solutions and process optimization. This role offers the opportunity to shape operational strategy across a fast-growing environment supporting hundreds of client businesses nationwide. Working closely with revenue operations, product, onboarding, and customer-facing teams, you will play a key role in scaling services without proportional headcount growth. Ideal for a highly analytical and execution-focused leader, the position combines operational ownership, team leadership, and cross-functional influence. The environment is collaborative, innovation-driven, and deeply focused on leveraging automation and AI to improve performance, quality, and customer experience.

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