Senior AI Engineer - Voice

Salmon Group Ltd • Philippines

Relocation

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AI Summary

We're seeking an experienced AI Engineer to build and improve voice agents for customer interactions. The ideal candidate will have strong Python skills, experience with ElevenLabs, and ability to design and iterate prompts. The role involves building reports and dashboards in Databricks to track voice pipeline performance.

Key Highlights

Build and improve voice agents for customer interactions

Design and iterate prompts for voice scenarios

Build reports and dashboards in Databricks

Key Responsibilities

Build, tune, and operate voice agents on top of ElevenLabs

Design prompts and dialog flows for voice scenarios

Integrate voice agents with existing AI stack

Evaluate agent behavior against labeled calls and business metrics

Build reports and dashboards in Databricks

Collaborate with customer service and collections teams

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Technical Skills Required

Python ElevenLabs Databricks LLM APIs (OpenAI, Anthropic)

Benefits & Perks

Relocation support for eligible candidates

Medical insurance

Health and wellness benefits

Program of events and activities

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Nice to Have

Experience with other voice technologies

Background in building customer-facing voice assistants or IVRs

Familiarity with AWS and containerized deployments

Job Description

We're looking for an focused on voice to join our AI and Data team. You'll build and improve the voice agents that talk to our customers - from collections calls to support flows - and turn the resulting conversation data into actionable reports and dashboards.Your Future Tasks

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