Senior Engineering Manager, Messaging Channels

This role offers the opportunity to lead a high-impact engineering organization responsible for the core messaging infrastructure powering large-scale customer communications for leading ecommerce brands. You will oversee a team of experienced engineers building and maintaining mission-critical systems that handle high-volume messaging, automation workflows, and cross-channel customer engagement. The position sits at the intersection of platform engineering, product execution, and operational excellence, requiring strong leadership in distributed systems at scale. You will shape the technical direction of foundational messaging capabilities while ensuring reliability, scalability, and efficiency across services. The environment is fast-paced, collaborative, and highly technical, with strong emphasis on ownership, continuous improvement, and cross-functional alignment. This is a strategic leadership role where your decisions directly impact product performance, merchant experience, and engineering velocity.