AgileEngine
Colombia
Network Engineer
Networking Full-time Mid-Senior level 3h ago
- Active Directory
- AWS
- Dhcp
- DNS
H
AI Summary
We're looking for an IT Support Specialist to own the Android tablet environment used by clinical teams in the field. This role requires hands-on MDM experience, a strong Android background, and the ability to translate complex technical issues for non-technical clinical staff. You will be responsible for device configuration, enrollment, provisioning, and Tier 2 support for the full tablet fleet.
Key Highlights
Device configuration and management
Tier 2 support for device-related issues
Collaboration with IT, engineering, and operations
Key Responsibilities
General IT Support
Device Platform Management
Device Provisioning and Enrollment
Device Support
Platform Improvements
Action Item and Documentation Management
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Technical Skills Required
Benefits & Perks
Paid in USD (bi-monthly)
Paid Time Off in accordance with company policy
Observance of Holidays per company guidelines
100% remote setup
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Nice to Have
Experience supporting field teams or distributed workforces in operational environments
Background in healthcare, home health, or a regulated industry
Familiarity with security frameworks or compliance requirements relevant to clinical device environments
Job Description
We're looking for an IT Support Specialist to own the Android tablet environment used by clinical teams in the field. This role sits inside a fast-moving AI-native healthcare platform where nurses and therapists depend on properly configured, reliable devices to deliver care directly to patients. When a clinician's device goes down, this role is the first line of defense. Speed, accountability, and clear communication are not optional here.
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