Senior Product Manager, Servicing & Collections

This role provides an opportunity to lead the end-to-end servicing and collections experience for a portfolio of lending products. The Senior Product Manager will own strategy and execution for digital platforms, enabling customers to manage loans, make payments, and access support efficiently while maintaining an empathetic approach. You will drive measurable improvements in repayment, delinquency, retention, and customer lifetime value by building scalable, data-driven, and customer-first solutions. Working closely with cross-functional teams—including engineering, design, operations, risk, compliance, and finance—you will translate complex challenges into actionable roadmaps and high-impact product outcomes. This position is ideal for a results-oriented, strategic thinker who thrives in ownership-heavy environments and is passionate about creating transparent, empowering financial experiences. Success in this role directly impacts customer engagement, operational efficiency, and long-term business growth.